E-commerce Analyst III

Jobtailor; Valle Boriquen (PR); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor seeks an experienced e-commerce leader to guide the online business, provide technical leadership for the e-commerce team, coach members, and manage site operations and integrations with partners. You will collaborate with Marketing to drive campaigns and optimize product promotions.

The role requires a Bachelor’s degree and proven experience in B2B e-commerce and Adobe Commerce Cloud, with strong SEO and analytics skills to drive performance.

Qualifications

• Bachelor’s degree completed is required.
• Experience leading e-commerce projects.
• Experience with B2B e-commerce and marketplaces.
• Proficiency with Adobe Commerce Cloud (Magento).
• Strong knowledge of SEO and keyword management.
• Experience with Google Analytics and Google Ads.

Responsibilities

• Provide technical leadership for the e-commerce team and coach members.
• Administer and maintain the website, social media, and online platforms.
• Monitor orders, payment conditions, and TOTVS system compliance.
• Monitor site performance, APIs, and server resources.
• Collaborate with Marketing on promotional campaigns and product strategies.
• Develop KPIs and prepare management sales reports with GA/GA data.
• Lead onboarding of new products and ensure accurate content.

Skills

E-commerce leadership

Data-driven decisions

Cross-functional collaboration

Digital customer support

Education

Bachelor's degree completed

Tools

Adobe Commerce Cloud (Magento)

Google Analytics

Google Ads

Search Console

Looker Studio

APIs & Webhooks

Job description

• Provide technical leadership for the e-commerce team, coaching and developing team members to achieve established strategic objectives.
• Assist in administering, managing, and maintaining the website, social media, and other online platforms, ensuring a consistent, high-quality user experience.
• Monitor e-commerce orders, ensuring the payment conditions selected by customers comply with the TOTVS system.
• Monitor site performance, APIs, and server resource usage.
• Collaborate with and guide the Marketing team in planning and executing promotional campaigns and product promotion strategies on the e-commerce site and digital platforms.
• Contribute to effective and attractive visual communication for the e-commerce channel, aligned with the brand's visual identity and marketing objectives.
• Prepare management sales reports based on detailed analyses and measurement of relevant metrics, such as Google Analytics and Google Ads data.
• Actively participate in developing and executing new projects to increase sales, improve customer satisfaction, and strengthen customer relationships.
• Provide technical support to senior stakeholders in decision-making regarding e-commerce practices and policies.
• Lead the application of e-commerce tools, leveraging advanced knowledge of SEO, SMO, hotsites (microsites), e-mail marketing, and platforms such as RD Station.
• Track and analyze key marketing metrics—such as target audience, market trends, and campaign impact—to optimize e-commerce performance.
• Develop and implement KPIs to monitor and measure performance.
• Define the strategic product mix to be worked on in collaboration with business units.
• Ensure continuous improvement and updates of the e-commerce platform and its integrations with external partners.
• Oversee the onboarding of new products in the online store, ensuring all information, images, and descriptions are accurate and up to date.
• Generate orders received through the Martins B2B Marketplace platform, ensuring margins comply with Agis' pricing policy.
• Reconcile orders from the Martins B2B Marketplace.
• Define and oversee development projects for the website and the app.
• Monitor support hours for the website and app.

Requirements

• Bachelor's degree completed
• Excel
• Experience in developing e-commerce projects
• Experience with APIs and webhooks
• Experience with B2B e-commerce
• Adobe Commerce Cloud (Magento) platform
• Experience with Google Analytics, Google Ads, Search Console, and Looker Studio
• Experience optimizing content for SEO and managing keywords
• Experience sharing sales insights with other departments to support strategic decision-making
• Experience providing customer support on digital platforms and online purchases
• Experience with B2B marketplaces

Core Competencies

Demonstrates expertise in e-commerce project development, technical leadership, and performance optimization through data analysis and strategic decision-making. Proficient in managing online platforms, enhancing user experience, and leveraging tools like Google Analytics and Adobe Commerce Cloud.