E-Com Parts Specialist

Rush Enterprises Inc.; Town of Texas (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the transportation industry is looking for an E-Commerce Parts Specialist to enhance customer satisfaction by processing online orders and addressing concerns efficiently. This role requires effective communication, strong software skills, and a commitment to providing a positive customer experience. Join a company that values excellence and offers opportunities for growth in a rewarding career.

Benefits

401K and stock purchase

incentives for performance

training opportunities

opportunities for advancement

Qualifications

• High school diploma or GED required.
• Familiarity with accounting and inventory tracking software needed.
• Strong SAP, financial, Excel, and database skills required.

Responsibilities

• Review and process e-commerce orders, tracking shipments and delivery.
• Communicate with customers and team members regarding order status.
• Handle issues with shipments and discrepancies.

Skills

SAP

financial skills

Excel

database skills

basic accounting and payroll knowledge

Education

High school diploma or GED

Tools

accounting and inventory tracking software

Job description

The E-Commerce Parts Specialist supports the organization by processing part sales, through e-commerce platforms, for our customers. This position helps customers with finalize their existing orders or by addressing issues resulting after order placement. This individual is responsible for a positive customer experience, through client follow up, ensuring sales and product order satisfaction.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Review, adjust, if needed, and process ecommerce orders in the order log.
• Communicate with the team members in the parts departments within the dealerships to coordinate fulfillment of the orders
• Track shipment and delivery of the orders.
• Handle any issues or discrepancies with shipments.
• Communicate delivery updates with the sales team.
• Place an order for any parts that are back ordered.
• Communicate with customers regarding their order status and address issues or concerns via appropriate communication methods.
• Not specifically responsible for core returns but must ensure that cores are invoiced and accounted for on each order – per procedure.
• Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.

Education and/or Experience

• High school diploma or general education degree (GED) required.

Other Skills and Abilities Required

• Familiarity with accounting and inventory tracking software.
• Strong SAP, financial, Excel, and database skills required. Basic accounting and payroll knowledge preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Participate in all training programs that are made available.
• Keep current on new products and product updates.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

RUSHINDGEN

Minimum Pay Rate

USD $25.00/Hr.
Maximum Pay Rate

USD $27.00/Hr.