Full-Time Retail Store E-Commerce Associate (Ankeny North)

Goodwill of Central Iowa; Ankeny (IA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Insurance benefits

PTO

Retirement plan

Annual merit increase

Bonus eligibility

Employee training

Job summary

Goodwill of Central Iowa is seeking a Full-Time Retail Store E-Commerce Associate to support e-commerce operations and train retail employees in our values of love, kindness, and respect.

This role offers a 38-40 hour week with 8am-10pm weekdays and weekend shifts; starting pay is $16-$19/hour plus $1/hour weekend premium, plus bonus eligibility and merit increases. Benefits include medical, dental, vision, retirement, PTO, and more.

Qualifications

• High school diploma or GED or currently in school
• Minimum 4 years of any combination of military service, high school or related full-time paid employment
• Minimum 12 months of related full-time paid employment
• Ability to pass criminal background check and dependent adult/child abuse background check
• Proficient in computers and Microsoft Office
• Excellent communication and interpersonal skills
• Able to stand, walk, lift, push, pull for long periods

Responsibilities

• Sort and identify donated goods for online E-Commerce auctions
• Communicate trending items to store teams to drive sales
• Inventory, tag, and record donated goods for transfers
• Photograph items for online E-Commerce auctions
• Prepare written descriptions for saleable items to list online
• Achieve production goals and KPIs
• Report KPI metrics between E-Commerce and Retail departments
• Greet and assist customers with excellent service
• Safely operate dolly, cart, pallet jack, forklift (if needed)
• Assist with donations and store production as required
• Perform other duties as assigned

Skills

MS Office

Communication

Organizational skills

Attention to detail

Teamwork

Math basics

Customer service

Transportation access

Education

High school diploma or GED

Tools

Online auction platforms

Job description

Goodwill of Central Iowa is looking for a Full-Time Retail Store E-Commerce Associate to assist with e-commerce store operations and training retail employees with our values of love, kindness, and respect.

Hours & Schedules:

• Full-Time (38-40 hours/week)
• No retail holiday season! Shifts are scheduled Monday - Saturday: 8 am - 10 pm and Sunday: 11 am - 6 pm
• This position requires a flexible schedule which includes days, evenings, and weekends to support business needs.

Pay & Benefits:

• Starting wage of $16-$19/hour dependent upon relevant years of experience.
• An additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly Retail Associate Bonus eligibility based on store production and revenue goals being met!
• Annual merit increase eligibility based on individual job performance.
• Full-Time Retail Store Associate benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!

Successful candidates have:

• Excellent communication skills for daily employee coaching and collaboration interactions
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect
• Effective technology skills - Microsoft Office and online auction experience is a plus

E-Commerce Associates identify and select high value donated goods inside Goodwill of Central Iowa (GCI) retail stores to photograph and list them for auction on various e-commerce platforms. They coach store teams to recognize trending items that should be listed for auction. This position collaborates with the E-Commerce department to maximize revenue in support of GCI’s mission.

What you will do:

• Sort and accurately identify donated goods that would be valuable selections for online E-Commerce auctions.
• Effectively communicate to store teams on items that are trending with online customers to drive sales.
• Ability to work independently and collaboratively on teams within our values of love, kindness, and respect.
• Accurately inventory, tag, and record donated goods for secure transfer between locations.
• Photograph items for online E-Commerce auctions using best practices.
• Prepare accurate written descriptions of saleable items to list across online platforms.
• Achieve production goals and key performance indicators (KPIs).
• Report, track, and communicate E-Commerce production and KPI metrics between E-Commerce and Retail departments.
• Greet, assist, and engage with customers to provide excellent customer service in a helpful and courteous manner.
• Safely operate a dolly, wheeled cart, pallet jack, and possibly riding or walk behind forklift.
• Assist with accepting donations and retail store production as needed using GCI’s donated goods retail processes.
• Perform other duties as assigned.

What you will need:

• Proficient in use of computers, internet browsers, and Microsoft Office Suite.
• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Excellent organizational skills, attention to detail, and ability to prioritize work.
• Ability to perform basic math.
• Ability to work both independently and with a team effectively and flexibly.
• Knowledge of antiques, collectibles, and jewelry preferred.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of four (4) years of any combination of military service, high school or related full-time paid employment. A minimum of twelve (12) months of related full-time paid employment.
• Access to reliable transportation for regular participation in work
• Ability to occasionally carry, lift, push or pull up to 40 pounds
• Ability to consistently carry, lift, push or pull up to 20 pounds
• Ability to stand, walk, repetitively lift, push, pull, and bend for long periods of time.
• Ability to tolerate variations in work environment temperature
• Must have visual acuity to identify and determine quality of selected donations.
• Availability to work days, evenings, and weekends
• Fast-paced and highly physically active
• Variant work environment temperature

Retail Career Development Pathways Could Look Like:

• Retail Shift Leader - Assist with directing, coordinating, & monitoring retail store operations and support employee training.
• Engagement Coordinator - Assist with new employee onboarding, training, and coaching to successfully integrate employees into GCI's work culture, environment, and processes.
• E-Commerce Coordinator - Identifies and processes trending/valuable donations to be sold on E-Commerce platforms & coaches in-store team members to do the same.
• Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

CITYVIEW "Best Local Thrift Shop" 2019, 2020, & 2023 Winner!

Des Moines' People's Choice 2024 Best Thrift Store!