E-bikes Lead Mechanic - DC, full-time

Whizz; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

An innovative company is looking for a Lead Bike Mechanic to oversee operations at their new Washington, D.C. location. This role blends technical expertise with customer service, ensuring smooth operations and an exceptional client experience. As the Lead Mechanic, you will manage repairs, assist customers, and maintain a safe workshop environment. With competitive pay and opportunities for career advancement, this position is perfect for those passionate about e-bikes and customer service. Join a dynamic team and take your career to new heights!

Benefits

Paid Time Off

Training Provided

Commute Support

401(k) Retirement Plan

Performance-Based Bonuses

Qualifications

• Proven experience as an e-bike mechanic with strong technical skills.
• Excellent communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Perform maintenance and repairs on e-bikes, ensuring optimal performance.
• Greet and assist customers, providing guidance and troubleshooting support.

Skills

E-bike Repair

Customer Service

Technical Diagnostics

Communication Skills

Time Management

Job description

Position: Lead Mechanic

Location: On site

Whizz is preparing to launch its first location in Washington, D.C., and we are looking for a highly skilled and dedicated Lead Bike Mechanic to oversee operations and customer interactions at our new store. This role combines technical expertise with customer service responsibilities, ensuring smooth day-to-day operations and delivering an exceptional experience to our clients.

As the Lead Bike Mechanic, you will manage the store, perform maintenance and repairs on e-bikes, and assist customers in choosing the right solutions to meet their needs. This is an exciting opportunity to take on a leadership role in a growing organization with plans for future expansion. As we scale, there will be opportunities for career advancement into broader operational or leadership positions.

Why Choose Whizz:

Competitive Salary: Earn between $25 - $28 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Key Responsibilities:

Mechanic Duties:

• Perform regular maintenance and repair of e-bikes, including diagnostics and testing for optimal performance.
• Assemble, inspect, and prepare e-bikes for customer delivery.
• Troubleshoot mechanical and electrical issues with e-bikes.
• Maintain an organized and safe workshop environment, ensuring tools and parts are readily available.
• Conduct quality control checks to ensure all bikes meet company standards.

Customer Service Duties:

• Greet and assist customers in a friendly and professional manner, addressing inquiries about e-bikes and services.
• Provide guidance and troubleshooting support to customers, both in person and over the phone or email.
• Manage bookings, repairs, and service updates in the company’s system.
• Educate customers on e-bike usage, maintenance, and safety protocols.
• Process payments and handle basic administrative tasks.

Requirements

Qualifications:

• Proven experience as a e-bike mechanic (experience in customer service is a plus).
• Strong technical skills in diagnosing and repairing e-bikes or similar equipment.
• Excellent communication and interpersonal skills to provide exceptional customer experiences.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with customer service tools and systems (training will be provided).

Benefits

What We Offer:

• Competitive pay and growth opportunities.
• Training and development to strengthen your skills in both technical and customer service areas.
• A dynamic and supportive team environment.
• Opportunities to work with cutting-edge e-bike technology.

Perks and Benefits:

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

Commute on Us: Make your daily journey smoother and cost-effective.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Competitive Salary: $25 - $28 per hour.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today to (url removed)