E Banking Specialist

Investar Bank National As; Denham Springs (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Investar Bank National As is seeking an E Banking Specialist in Denham Springs, LA to provide Treasury Management and consumer online banking support. You will handle enrollment, setup, and ongoing support for online banking products and perform audits and reconciliations.

The role demands 5+ years in bank operations, strong knowledge of NACHA rules, Regulation CC, and Check 21, with excellent communication and organizational skills. This is a full-time clerical position in Denham Springs.

Qualifications

• 5+ years of experience in bank operations.
• Thorough understanding of NACHA Rules and Regulations.
• Strong communication and organizational skills.

Responsibilities

• Provides customer support and trouble-shoots issues through online banking and Treasury Management products.
• Assists customers with online banking enrollment and feature setup.
• Performs setup, implementation, and ongoing support for Treasury Management services.
• Conducts annual ACH and RDC audits in line with NACHA rules.
• Coordinates upgrades to online banking services.
• Calculates and reconciles monthly billing for account analyses.
• Maintains balance logs for Virtual Vault deposits and change orders.
• Supports Product Manager with agreements, procedures, and policies.
• Maintains data for monthly and annual reporting; adheres to laws and policies.

Skills

NACHA Rules

Check 21 Regs

Regulation CC

Core banking apps

Analytical thinking

Interpersonal skills

Verbal & written comms

Organization

Multitasking

Tools

Bank PC applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

E Banking Specialist

E Banking Full Time Clerical Denham Springs, Denham Springs, LA, US

3 days ago Requisition ID: 1664

Job Function –

Provides Treasury Management and consumer online banking user support. Researches and resolves complex customer inquiries. Provides system and product support to ensure our Treasury Management and consumer online banking customers have the correct features and functions to support their business needs. Products include: ACH Origination, Remote Deposit Capture (RDC), Mobile Banking, Positive Pay, Virtual Vault, Line Link, Bill Pay, and general online banking services.

Job Responsibilities –

• Provides customer support and trouble-shoots issues that occur through online banking or with the various Treasury Management products.
• Assists customers with the online banking enrollment process and setup of various features and applications.
• Receives all Treasury Management Agreements, reviews to ensure they are completed correctly and contain all the required documents. Performs the customer setup, implementation, and continued support for services selected.
• Performs the annual ACH and RDC customer audits in accordance with NACHA rules.
• Coordinates application and system upgrades associated with online banking related services.
• Calculates and reconciles all manual account analysis billing monthly.
• Reconciles and maintains balance logs for all Virtual Vault deposits and change orders.
• Assists the Treasury Management Product Manager with maintaining the Treasury Management Agreements, procedures, and policies.
• Maintains statistical data used for monthly internal reporting and annual board reports.
• Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
• Performs all other duties as assigned.

Education and Related Experience –

• 5+ years of experience in bank operations required.

Skills and Abilities –

• Thorough understanding of NACHA Rules and Regulations
• Thorough understanding of Check 21 Regulations
• Thorough understanding of Regulation CC
• Experience with or the ability to learn the bank’s core applications and various PC applications
• Strong reasoning and decisions making skills
• Excellent interpersonal skills
• Strong verbal and written communication skills
• Good organizational skills
• Excellent multi-tasking skills

Working Conditions and/or Physical Requirements –

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard is required to perform the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.