E-911 TELECOMMUNICATOR (DISPATCHER)

Town of Mooresville; Monroe (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) contribution by Town

Multiple medical plans including HSA

Town-paid life insurance

Disability coverage

Wellness Incentive Program

EAP (24/7)

Volunteer Time-Off

Upfront vacation days

Paid holidays

Floating Holiday & Wellness Day

Bereavement Leave

On-site clinic

Down payment assistance

Pet insurance

Gym reimbursement

Job summary

The Town of Mooresville is seeking a Police Telecommunicator to handle emergency and non-emergency calls, dispatch officers, and maintain critical communications. You will operate CAD and radio systems, access state and federal databases, and deliver professional service to the public.

Responsibilities include coordinating with multiple agencies during incidents, maintaining records, and working shifts that may include nights, weekends, and holidays.

Qualifications

• High School Diploma or GED.
• Six (6) months to one (1) year of experience in communications, dispatching, reception, or related customer service work.
• An equivalent combination of education and experience.

Responsibilities

• Receive emergency and non-emergency calls, radio transmissions, and in-person requests for assistance.
• Assess the nature and priority of incidents and dispatch appropriate law enforcement personnel.
• Operate radio, telephone, and data communication equipment to maintain contact with officers and other agencies.
• Monitor and communicate with emergency personnel using multiple communication systems simultaneously.
• Maintain accurate records and documentation of communications and dispatched activities.

Skills

Customer service

Communication

Dispatching

Stress management

Education

High School Diploma or GED

Tools

CAD systems

DCI/NCIC/NLETS

Records Management Systems

GIS Mapping

Job description

About the Town of Mooresville

As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

Why Join the Town of Mooresville

We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• 5% Town contribution to your 401(k), no employee match required
• Choice of threemedical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage(up to $8,000 per month)
• Wellness Incentive Program, with Adiscount of $240 annually on medical premiumfor participation
• Employee Assistance Program (EAP) offering24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays:Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day:New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave:Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

About the Role

The Police Telecommunicator performs responsible telecommunications and records management work for the Police Department, contributing to the safety and well-being of the Mooresville community. This role involves receiving emergency and non-emergency communications, assessing the nature and urgency of calls, and dispatching law enforcement personnel appropriately while maintaining professionalism, tact, and composure in high-pressure situations.

Work includes operating Computer Aided Dispatch (CAD) systems, radio and telephone communications equipment, and accessing state and federal law enforcement databases. Employees provide customer service to the public by assisting with reports, procedures, and general information related to law enforcement and civil matters. The position requires constant communication with emergency personnel and the ability to make sound decisions during stressful or emergency situations.

Employees may coordinate communications between federal, state, county, and municipal agencies during natural disasters or multi-jurisdictional emergencies. Work is performed in accordance with departmental policies and applicable state and federal laws. Employees may be required to work extended shifts, including nights, weekends, and holidays. Work is performed primarily indoors and is evaluated through observation, recorded communications review, staff feedback, and report accuracy.

Responsibilities

• Receive emergency and non-emergency calls, radio transmissions, and in-person requests for assistance
• Assess the nature and priority of incidents and dispatch appropriate law enforcement personnel
• Operate radio, telephone, and data communication equipment to maintain contact with officers and other agencies
• Monitor and communicate with emergency personnel using multiple communication systems simultaneously
• Operate and maintain records using CAD systems and law enforcement databases including DCI, NCIC, NLETS, P2P, GIS Mapping, and Records Management Systems
• Access and retrieve criminal justice and traffic information in accordance with state and federal regulations
• Assist the public with reports, procedures, general information, and other customer service needs
• Coordinate communications among local, state, and federal agencies during emergencies or disaster events
• Maintain accurate records and documentation of communications and dispatched activities
• Operate multi-channel 800 MHz trunking radio systems with interoperability capabilities
• Perform other related duties as assigned

Qualifications

• High School Diploma or GED
• Six (6) months to one (1) year of experience in communications, dispatching, reception, or related customer service work;
• An equivalent combination of education and experience

Special Requirements

• Ability to obtain North Carolina DCI Certification within one (1) year of hire
• Ability to obtain North Carolina Sheriff’s Standards Certification within one (1) year of hire
• Ability to work long shifts, including nights, weekends, holidays, and emergency call-back situations as needed