Dynamics 365 Support Developer

Definity First; Berkeley (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT Services is seeking a Dynamics 365 Support Developer to provide exceptional support for clients using Microsoft Dynamics 365 and Power Platform. This remote role offers an opportunity to work with a talented team and engage in various technical tasks, enhancing skills and knowledge of enterprise-grade solutions.

Qualifications

• 3+ years of experience in technical support or development roles.
• Strong understanding of Microsoft Dynamics 365 modules.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide technical support for Dynamics 365 and Power Platform.
• Respond to customer inquiries in a timely manner.
• Document support cases and conduct training sessions.

Skills

Problem-solving

Analytical skills

Technical support

CRM Knowledge

Customer-facing experience

Fluency in English

Education

Computer Science/Information Technology Bachelor's Degree

Tools

SQL

JavaScript

C#

Microsoft Dynamics 365

Power Platform

Job description

We are looking for aDynamics 365 Support Developer, will be responsible for providing exceptional support to our clients using Microsoft Dynamics 365 and the Power Platform. The ideal candidate will possess in-depth knowledge of these platforms, strong problem-solving skills, and a passion for helping clients optimize their use of our solutions.

WorkingREMOTELY from any part of México or LATAM, this is an exciting opportunity to learn and grow while working closely with our talented team.

Requirements

• 3+ years of experience in a technical support, development, or consulting role, preferably working with Microsoft Dynamics 365 and the Power Platform.
• Strong understanding of Microsoft Dynamics 365 modules andPower Platform (Power BI, Power Apps, Power Automate,Power Pages).
• Excellent problem-solving and analytical skills.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Fluent in English (written and spoken) is required.
• Flexibility to provide occasional weekend support if required (rare but possible)

Desirable / Plus

• Experience with SQL, JavaScript, and C#.
• Familiarity with other Microsoft technologies, such as Azure and Office 365.
• Knowledge of CRM.
• Experience in a customer-facing role with a focus on technical support or consulting.

Main Activities

• Provide technical support and troubleshooting assistance to clients using Microsoft Dynamics 365, Power Pages, and the Power Platform.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Analyze and resolve issues related to account management, system configurations, and integrations.
• Document support cases, solutions, and best practices to enhance the knowledge base.
• Conduct training sessions and webinars for clients to maximize their use of Dynamics 365 and the Power Platform.
• Stay up-to-date with the latest updates and features of Dynamics 365, Power Pages, and the Power Platform to provide informed support.

Education

• Computer Science/Information Technology Bachelor's Degree or equivalent.

About Definity First

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin.

www.definityfirst.com