Dynamics 365 Functional Consultant

Saicon; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Reddy Ice is seeking a Microsoft Dynamics 365 Customer Engagement (CE)/CRM functional expert to work with our Dynamics 365 developer and business stakeholders to improve CRM functionality and support enhancements.

This role translates requirements into clear functional designs, leads requirements workshops, configures Dynamics 365, and guides enhancements through testing, deployment, and user adoption across the organization.

Qualifications

• Five+ years hands-on experience with Microsoft Dynamics CRM/Dynamics 365 CE in a functional role.
• Strong knowledge of Dynamics 365 CRM functionality and related processes (sales, service).
• Lead requirements workshops and translate business needs into functional designs.
• Hands-on experience configuring Dynamics 365 and working with Dataverse.
• Experience with business process flows, business rules, security roles, and Power Automate.
• Collaborate with developers to deliver CRM enhancements and support deployments.
• Strong UAT, defect resolution, and change management skills.

Responsibilities

• Collaborate with the Dynamics 365 developer to evaluate CRM requests and deliver enhancements addressing business priorities.
• Meet with business users to map current processes, identify gaps, and propose CRM improvements.
• Translate requirements into functional specs, process maps, user stories, and acceptance criteria.
• Determine whether requirements can be met via standard functionality or custom development.
• Configure forms, views, tables, fields, rules, flows, dashboards, and security roles.
• Define workflow automation requirements and collaborate on Power Automate solutions.
• Coordinate testing, create test scenarios, and obtain user acceptance.
• Support data quality with validation rules, mapping, and governance.
• Document configurations, processes, and support procedures.
• Train users and drive adoption for consistent CRM usage.
• Prioritize CRM backlog based on impact and dependencies.
• Coordinate with internal teams and partners on integration readiness.

Skills

Dynamics 365 CE

Functional consulting

Business analysis

Stakeholder management

User acceptance testing

Documentation

Tools

Power Automate

Dataverse

Power BI

Job description

Reddy Ice is seeking a Microsoft Dynamics 365 Customer Engagement (CE)/CRM functional expert to work directly with Sandeep, our Dynamics 365 developer, and business stakeholders to improve CRM functionality, resolve operational issues, and support ongoing enhancements.

This individual will connect business needs with system capabilities, translating requirements into clear functional designs and practical solutions. The role requires someone who can lead business discussions, configure Dynamics 365, and guide enhancements through testing, deployment, and user adoption.

Key Responsibilities

Work directly with Sandeep to evaluate CRM requests, define functional requirements, and deliver enhancements that address business priorities.

Meet with business users to understand current processes, identify gaps, and recommend improvements to CRM workflows and the user experience.

Translate business requirements into functional specifications, process maps, user stories, and acceptance criteria.

Assess whether requirements can be met through standard Dynamics 365 functionality, configuration, or custom development.

Configure forms, views, tables, fields, business rules, business process flows, dashboards, and security roles.

Define requirements for workflow automation and collaborate on Power Automate solutions.

Investigate user-reported issues and distinguish between process, configuration, data, integration, and development problems.

Partner with Sandeep on technical changes, providing business context, clarifying expected behavior, and validating completed solutions.

Develop test scenarios, coordinate user acceptance testing, track defects, and obtain business approval for changes.

Support CRM data quality through validation rules, duplicate management, data mapping, and consistent business definitions.

Document system configurations, business processes, and support procedures.

Train users and provide practical guidance to improve adoption and consistent use of CRM.

Help prioritize the CRM enhancement backlog based on business impact, urgency, and dependencies.

Coordinate with internal teams and external partners on integration requirements and release readiness.

Required Qualifications

Five or more years of hands‑on experience with Microsoft Dynamics CRM/Dynamics 365 CE in a functional consulting, business systems analysis, or application ownership role.

Strong knowledge of Dynamics 365 CRM functionality and experience supporting sales, customer service, or related customer management processes.

Demonstrated ability to lead requirements workshops and translate business needs into actionable functional designs.

Hands‑on experience configuring Dynamics 365 and working with Microsoft Dataverse.

Experience with business process flows, business rules, security roles, and Power Automate.

Experience partnering closely with developers to deliver and support CRM enhancements.

Strong understanding of user acceptance testing, defect resolution, and change management.

Ability to troubleshoot functional issues and explain system behavior clearly to business users.

Strong documentation, communication, and stakeholder management skills.

Ability to manage competing priorities and take ownership of issues through resolution.

Preferred Qualifications

Experience supporting CRM in manufacturing, distribution, consumer products, or another business with multiple operating locations.

Experience defining CRM integrations with ERP, customer, order, or other operational systems.

Familiarity with Power BI and CRM reporting requirements.

Experience supporting data migration, data cleanup, and production releases.

Relevant Microsoft Dynamics 365 or Power Platform certifications.

Ideal Candidate

The ideal candidate combines deep Dynamics 365 functional knowledge with a practical understanding of business operations. This person can sit with users, uncover the underlying need, recommend a workable solution, and partner directly with Sandeep to deliver it. Success requires hands‑on involvement, clear communication, and ownership from initial requirements through adoption.