Dynamics 365 Customer Insights: Journeys & Data Architect

The DYN Collective; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

A technology solutions company in the United States is seeking an experienced Dynamics 365 Customer Engagement Solution Architect. This role requires deep expertise in Customer Insights to design scalable, insight-driven solutions on the Microsoft platform, bridging marketing, data, and CRM. Candidates should have over 5 years of experience with Dynamics 365 CE and knowledge of customer data platforms. The position emphasizes solution architecture and leadership in integrating customer engagement strategies.

Qualifications

• 5+ years working with Dynamics 365 CE and Power Platform.
• Hands-on experience with Customer Insights – Journeys.
• Strong understanding of customer data platforms (CDPs).

Responsibilities

• Design end-to-end customer engagement architectures.
• Lead implementation of customer data unification.
• Architect real-time customer journeys across multiple channels.
• Ensure solutions align with Microsoft best practices.

Skills

Dynamics 365 CE

Customer Insights – Journeys

Data governance

Personalization strategies

Integration with external systems

Job description

A technology solutions company in the United States is seeking an experienced Dynamics 365 Customer Engagement Solution Architect. This role requires deep expertise in Customer Insights to design scalable, insight-driven solutions on the Microsoft platform, bridging marketing, data, and CRM. Candidates should have over 5 years of experience with Dynamics 365 CE and knowledge of customer data platforms. The position emphasizes solution architecture and leadership in integrating customer engagement strategies.