Dynamics 365 Customer Engagement Functional Consultant - Operational

Long View Systems; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in technology is seeking a Dynamics 365 Customer Engagement Functional Consultant to join their Data & Dynamics team. The successful candidate will leverage their experience with Dynamics 365 to provide functional support and lead projects aimed at improving client processes. A focus on strong analytical skills and client relationship management is essential, alongside relevant certifications and a bachelor's degree in a related field.

Benefits

Career growth opportunities

Flexible work environment

Paid training

Interesting projects with latest technologies

Qualifications

• 3+ years of experience as a Functional Consultant for Dynamics 365 CE.
• Certifications such as MB-230 required.
• Experience in a managed services environment, focusing on client relationship management.

Responsibilities

• Provide day-to-day functional support for Dynamics 365 CE users.
• Analyze client business processes for improvements.
• Lead small to medium-sized projects related to Dynamics 365 CE.

Skills

Sales

Customer Service

Field Service

Marketing

Analytical Skills

Problem Solving

Communication

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

Power Platform

Dynamics 365

SQL

X++

Job description

Are you Dynamics 365 Customer Engagement expert?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Functional Consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and project service automation processes

A Day in the Life:

• Provide day-to-day functional support for Dynamics 365 CE users, including troubleshooting and resolving issues related to Sales, Service, Marketing, and other modules
• Working with end-users to gather information, replicate issues, and test solutions.
• Work with clients to design and maintain custom entities, forms, workflows, and reports
• Analyze client business processes and workflows, identifying areas for improvement within the Dynamics 365 CE environment
• Lead small to medium-sized projects related to system upgrades, new module implementations, or process improvements within Dynamics 365 CE
• Collaborate with technical consultants and developers to deliver high-quality solutions that meet client requirements
• Ensure projects are completed on time and within scope, with clear communication to all stakeholders

What You Bring:

• 3+ years of experience working with Dynamics 365 CE as a Functional Consultant or similar role
• MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate
• Strong understanding of core Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing
• Knowledge of basic X++ or SQL for troubleshooting
• Proven experience in a managed services or support environment, with a focus on client relationship management
• Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Strong communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams
• Experience with Power Platform (Power Apps, Power Automate) and Dynamics 365 integrations is a plus

What Makes You Extra Awesome:

• Bachelor’s degree in Business, Information Technology, or a related field
• Designations such as Dynamics 365 Customer Service Functional Consultant Associate, Power Platform Functional Consultant, Scrum, and Prosci
• Equivalent certification to MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate

Why Work at Long View?

• Great people and culture
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

$70,000 - $90,000 a year Expected salary range $70,000 to $90,000 plus 10% Variable earnings