Dynamics 365 Customer Engagement Functional Architect

Long View Systems; United States; Remote; USD 106,000 - 140,000; Full time

Job summary

A leading IT provider is seeking a Dynamics 365 Customer Engagement Functional Architect. This role involves optimizing Dynamics 365 implementations and delivering innovative solutions while collaborating with clients and internal stakeholders. Candidates should possess extensive experience in industry and expertise with D365 products, along with effective communication skills.

Benefits

Career growth

Paid training

Relocation and travel opportunities

Flexible environment

Qualifications

• 5+ years of industry experience with Dynamics 365 Customer Engagement.
• Proven expertise with D365 product suite: Customer Service, Sales, Marketing, Field Service, Project Service Automation.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Support D365 Customer Engagement portfolio by defining customer solutions.
• Provide pre-sales technical assistance and product education.
• Create relevant documentation including designs and knowledge transfer materials.

Skills

Communication

Consulting

Agile Frameworks

Customer Service

Sales

Marketing

Field Service

Project Service Automation

Customer Insights

Dataverse

PowerPlatform

Education

Post-secondary education

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you a Dynamics 365 Customer Engagement Guru?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Functional Architect for our Head Office to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! Utilizing your deep and expert knowledge of Sales, Marketing, Customer Service, Field Service, and Project Service Automation processes you understand client requirements through strong business and technical consulting skills and are well versed in optimizing Dynamics 365 implementations

A Day in the Life:

• Support Long View’s Business Applications D365 Customer Engagement portfolio by working with customers and internal stakeholders (business clients, business analysts, developers, other architects), defining customer solutions and delivering engagements that are innovative and exceed business requirements
• Provide pre-sales technical assistance, demonstrations, and product education as required
• Stay abreast of changes and opportunities as they pertain to the Dynamics 365 Customer Engagement product suite
• Ensure technology designs and implementations solve clients’ requirements and challenges
• Create relevant documentation as required including conceptual design, logical and physical designs, bill of materials, as-built diagrams, knowledge transfer materials, FAQs and transition to operations information

What You Bring:

• 5+ years of industry experience working with Dynamics 365 Customer Engagement and industry domain experience in manufacturing, retail, insurance and government
• Experience with Agile frameworks
• Proven expertise with two or more products in the D365 Customer Engagement portfolio:
• o Customer Service
• o Sales
• o Marketing
• o Field Service
• o Project Service Automation
• oCustomer Insights
• Proven expertise with Dataverse and the PowerPlatform
• Ability to effectively communicate to different audiences including: internal and external stakeholders and peers.
• Demonstrate clear and concise written and oral communication

What Makes You Extra Awesome:

• Post-secondary education
• Designations such as Dynamics 365 Customer Service Functional Consultant Associate, PowerPlatform Developer, Scrum, and Prosci

Why Work at Long View?

• Great people and culture
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

$106,400 - $140,000 a year Expected 15% Margin

Internal Only: RBE

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.