Dynamics 365 CRM Lead

e-STORAGE; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health coverage

Job summary

e-STORAGE is seeking a Microsoft Dynamics 365 CRM Solution Lead to own the CRM across North America. You will partner with internal teams and external consultants to design, govern, deliver, and support CRM solutions for sales operations, planning, and customer engagement.

You’ll manage projects, drive continuous improvement, and act as the long-term platform owner post go-live. Responsibilities include leading end-to-end delivery, aligning stakeholders, documenting requirements, and guiding

Qualifications

• Educational background in Information Technology or related discipline.
• 5+ years post-graduate experience configuring Microsoft Dynamics 365 CRM.
• Experience leading at least one D365 CRM implementation project.
• 2+ years building CRM reports feeding Power BI or similar tools.
• Knowledge of data migration concepts including ETL/ELT and mapping.
• Experience building integrations via APIs.
• Strong communication and stakeholder management skills.
• Experience in CRM architecture, customization, data models, and agile testing.

Responsibilities

• Serve as the Solution Lead and SME for Dynamics 365 CRM across North America.
• Lead end-to-end CRM delivery with IT teams and consultants from discovery through go-live.
• Manage delivery to keep scope on schedule and budget.
• Build relationships with business and IT stakeholders to align priorities.
• Document requirements, flows, and future-state designs for sales operations.
• Guide solution architecture, data models, and migration strategies.
• Support testing strategies including unit/integration/UAT planning.
• Develop training materials and user documentation.
• Drive governance to ensure quality, scalability, and business alignment.
• Provide ongoing CRM support and prioritize enhancements and issues.

Skills

Dynamics 365 CRM

Project management

Power BI

Data migration

APIs

Stakeholder management

Agile methodologies

CRM architecture

Education

Information Technology degree

Tools

Power BI

APIs

ETL/ELT

Job description

Ready to Make a Real Impact? Join e-STORAGE!

Who We Are

Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We’re leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world’s renewable energy transition and create a more sustainable, resilient energy future for everyone.

With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we’re not just building products we’re powering communities and making a difference worldwide.

Position Title: Dynamics 365 CRM Lead
Department: Information Technology
Compensation: $100,000 - $140,000 + annual bonus (paid in local currency; range varies by location)
Reports To: Associate Director, IT Applications
Location: Canada or United States

About the Role:

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities:

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America

• Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization

• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope

• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions

• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement

• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies

• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination

• Develop core enablement artifacts such as training materials, process documentation, and user training support

• Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs

• Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

Required Qualifications and Skills:

• Educational background in Information Technology, or a related discipline

• At least 5 years’ of post-graduate experience configuring Microsoft Dynamics 365 CRM

• Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)

• At least 2 years’ of experience building CRM reporting outputs that feed into Power BI or similar analytics tools

• Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping

• Experience building integrations/interfaces with other systems using APIs

• Strong communication and stakeholder management skills (able to translate business needs into system configuration)

• Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGEuses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.

This is a current vacancy, and we are actively hiring for this position.

What It’s Like to Work Here

At e-STORAGE, you’re more than just an employee—you’re part of a team that values your ideas, your background, and your unique perspective. We believe that a culture of equity, diversity, and inclusion isn’t just the right thing to do—it’s the secret to our success. Here, you’ll find:

• Integrity: We do what’s right, always.

• Innovation: We encourage fresh thinking and bold ideas.

• Quality: We take pride in delivering excellence, every time.

• Customer Focus: We listen, we care, and we deliver.

• Sustainability: We’re passionate about protecting our planet for future generations.

Why You’ll Love Working With Us

• Join a global leader in renewable energy, backed by over 23 years of Canadian Solar experience.

• Work on projects that matter—helping to build a cleaner, greener world.

• Thrive in a supportive, collaborative environment where your growth is our priority.

• Enjoy a competitive salary and a generous benefits package.

Want to join here is what we are looking For

• The right mix of education, experience, and skills for the role.

• Great communication, teamwork, and problem-solving abilities.

• A true commitment to safety, ethics, and sustainability.

Your Rewards

We offer a competitive salary, performance bonuses, and a comprehensive benefits package—including health coverage, retirement plans, paid time off, and more.

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