Dynamics 365 CRM Administrator

gobravvo; Irving (TX); Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision benefits

Paid time off

Company holidays

Zusammenfassung

gobravvo is seeking a Dynamics 365 CRM Administrator in Irving, TX, for a full-time role focused on administration, customization, and ongoing support of the Dynamics 365 CRM platform. You will translate business needs into practical CRM solutions and drive user adoption across sales, operations, and leadership teams.

The role emphasizes data integrity, reporting improvements, and seamless integrations with ERP systems.

Qualifikationen

• 3-6 years of direct, hands-on Dynamics 365 CRM administration experience.
• Experience with CRM implementation or platform rollout is strongly preferred.
• Knowledge of configuring forms, views, workflows, security roles, dashboards, and automations in Dynamics 365 CRM.
• Strong communication skills and ability to support both technical and non-technical users.
• Bachelor's degree preferred; equivalent experience will be considered.

Aufgaben

• Administer and maintain Dynamics 365 CRM across multiple business functions.
• Configure CRM entities, forms, fields, dashboards, workflows, business rules, and views to meet evolving requirements.
• Manage CRM users, permissions, security roles, environments, and system settings.
• Provide hands-on support and troubleshooting for CRM users, ensuring high levels of user satisfaction.
• Design, build, and maintain dashboards and reports for leadership visibility and insights.
• Support CRM integrations with ERP systems to ensure seamless data flow and process consistency.
• Partner with internal stakeholders, IT teams, and external vendors on CRM initiatives.
• Drive CRM adoption and training to ensure consistent business processes.

Kenntnisse

Dynamics 365 CRM administration

Stakeholder collaboration

User training & adoption

Data quality & reporting

Ausbildung

Bachelor's degree in IT/IS/Business

Tools

Microsoft Dynamics 365 CRM

Power Platform

Microsoft 365

Excel

Jobbeschreibung

The Dynamics 365 CRM Administrator plays a vital role in supporting organizational growth and operational excellence through the management and continuous improvement of the Microsoft Dynamics 365 Customer Relationship Management (CRM) platform. In this full-time position based in Irving, Texas, the successful candidate will act as the subject matter expert on Microsoft Dynamics 365 CRM, working closely with multiple business teams, including sales and operations, to ensure optimal system functionality and user adoption. This opportunity is well-suited for professionals eager to contribute to technology-driven process enhancements and organizational transformation. Join a dynamic and innovative environment where you can make a measurable impact and advance your career in CRM administration.

Dynamics 365 CRM Administrator - Summary

As a Dynamics 365 CRM Administrator, you will be responsible for the administration, customization, and ongoing support of the Microsoft Dynamics 365 CRM platform. This role requires a blend of technical expertise and business acumen, as you will collaborate with various stakeholders to translate business needs into practical CRM solutions. Your efforts will be pivotal in driving user adoption, streamline workflows, and enhancing data integrity and reporting capabilities across the company. The position offers the unique opportunity to contribute to a newly created role, allowing you to shape the CRM environment and influence business processes from the ground up.

Duties & Responsibilities

• Administer and maintain Microsoft Dynamics 365 CRM across multiple business functions.
• Configure CRM entities, forms, fields, dashboards, workflows, business rules, and views to meet evolving business requirements.
• Manage CRM users, permissions, security roles, environments, and system settings.
• Provide hands‑on support and troubleshooting for CRM users throughout the organization, ensuring high levels of user satisfaction and productivity.
• Design, build, and maintain dashboards and reports for leadership visibility, performance tracking, and business insights.
• Support CRM integrations with ERP systems, such as IntelliDealer and Microsoft Dynamics Customer Insights, to ensure seamless data flow and process consistency.
• Partner with internal business stakeholders, IT teams, and external vendors to deliver CRM‑related initiatives and enhancements.
• Drive CRM adoption, user engagement, and consistent business processes through ongoing training, communication, and system improvements.
• Monitor and maintain data quality, system integrity, duplication management, and reporting accuracy.
• Document CRM configurations, enhancements, processes, and updates for knowledge sharing and compliance.
• Stay up to date with best practices and advancements in Microsoft Dynamics 365, Microsoft 365, and Power Platform technologies.
• Contribute to continuous improvement initiatives and the long‑term development of the CRM platform.

Salary & Benefits

• Direct hire opportunity with significant long‑term growth potential.
• Chance to contribute to a newly created role with strong visibility and organizational impact.
• Opportunity to help build and shape the CRM environment from inception.
• Highly collaborative and interactive work setting.
• Exposure to cross‑functional business operations and leadership teams.
• Comprehensive medical, dental, and vision benefits.
• Paid time off and recognized company holidays.

Qualifications & Requirements

• 3-6 years of direct, hands‑on Microsoft Dynamics 365 CRM administration experience required.
• Demonstrated experience with CRM implementation or platform rollout is strongly preferred.
• In-depth knowledge of configuring forms, views, workflows, security roles, dashboards, and automations within Dynamics 365 CRM.
• Familiarity with Microsoft 365, Power Platform, Excel, and CRM data management best practices.
• Experience supporting CRM integrations with ERP or marketing platforms is highly valued.
• Proven ability to translate business requirements into effective CRM configurations and solutions.
• Strong communication skills and the ability to support both technical and non‑technical users.
• Bachelor's degree in Information Technology, Information Systems, Business, or a related field preferred; equivalent experience will be considered.

Ideal Candidate Snapshot

• Proactive and results‑driven professional with a passion for leveraging technology to enable business success.
• Exceptional problem‑solving and analytical skills, with an eye for detail and data integrity.
• Collaborative team player who thrives in fast‑paced, cross‑functional environments.
• Excellent interpersonal and communication abilities for working with diverse user groups and stakeholders.
• Keen interest in staying ahead of emerging trends within Microsoft Dynamics 365 and related platforms.

Other Relevant Information

• This is a full‑time position offering a high degree of visibility and influence within the organization.
• Ideal for candidates seeking to grow their technical and business skills within a supportive and innovative company culture.
• Great opportunity to work in Irving, Texas, a thriving business hub with access to a vibrant professional network and community amenities.

Equal Opportunity Employer (EEO): All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.