Dynamics 365 & Copilot Tech Lead — AI-Driven CX & Ops

Miracle Software Systems, Inc; Dearborn (MI); On-site; USD 140,000 - 180,000; Full time

Job summary

Miracle Software Systems, Inc is seeking a Microsoft Dynamics 365 & Copilot Tech Lead in Dearborn, MI for a long-term, full-time position on W2.

The role focuses on leading design and implementation of Dynamics 365 Customer Service and Copilot-based solutions, with emphasis on AI integrations, governance, IAM, data protection, and production operations.

The ideal candidate will partner with enterprise teams to deliver scalable, AI-powered workflows and measurable business outcomes.

Qualifications

• Experience with Azure OpenAI Service and Azure AI Services.
• Experience applying generative AI to business workflows and customer service.
• Experience with Dynamics 365 Customer Service and Omnichannel.
• Experience with platform governance, IAM, data protection, observability, and production operations.

Skills

Platform governance

Identity & Access Management

Data protection

Observability

Production operations

Tools

Azure OpenAI Service

Azure AI Services

Microsoft AI SDKs

Dynamics 365 Customer Service

Omnichannel

Enterprise knowledge sources

Job description

Miracle Software Systems, Inc is seeking a Microsoft Dynamics 365 & Copilot Tech Lead in Dearborn, MI for a long-term, full-time position on W2.

The role focuses on leading design and implementation of Dynamics 365 Customer Service and Copilot-based solutions, with emphasis on AI integrations, governance, IAM, data protection, and production operations.

The ideal candidate will partner with enterprise teams to deliver scalable, AI-powered workflows and measurable business outcomes.