Dynamics 365 Contact Center Architect / Admin — Onsite in Doral

Ethereum Technologies

Florida

On-site

USD 74,000 - 99,000

Full time

9 days ago

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Job summary

Ethereum Technologies in Doral, FL is seeking a Microsoft Dynamics 365 Contact Center Architect or Admin to lead end-to-end architecture and implementation of Dynamics 365 Contact Center solutions onsite at our facility. You will conduct requirement discovery, design workshops, and craft voice, IVR, and Omni-channel routing architectures aligned to business needs.

You will define telephony integration, bots, and data flows, and guide governance and documentation to ensure robust customer

Qualifications

Strong experience with Microsoft Dynamics 365 Contact Center.
Deep understanding of contact center operations (IVR, queues, routing, SLAs).
Experience designing voice and digital customer journeys.
Knowledge of telephony fundamentals (call routing, SIP concepts).
Experience with bots, automation, and AI-assisted contact center workflows.
Strong documentation and solution governance capabilities.

Responsibilities

Lead end‑to‑end architecture and implementation of Microsoft Dynamics 365 Contact Center solutions.
Conduct requirement discovery and design workshops focused on contact center journeys
Design voice, IVR, and Omni channel routing architectures aligned to business needs
Define high‑level and low‑level architecture covering telephony, bots, integrations, security, and data flows.
Architect IVR call flows, intelligent routing, queue strategies, and agent experience
Lead integration with telephony providers, bots (Copilot / Power Virtual Agents), and third‑party systems.