Dynamics 365 CE Senior Solution Architect

BDO USA; United States; On-site; USD 145,000 - 197,000; Full time

Job summary

BDO Digital is seeking an Experienced Manager to support EBA strategy, implementation, and business transformation across ERP, CRM, and HCM. You will conduct discovery, requirements gathering, and process documentation while coordinating with Technical Leads, Developers and Clients to drive optimal outcomes.

The role emphasizes functional design, solution evaluation, and program management in a fast-paced environment, with travel up to 25% as needed.

Qualifications

• Eight or more years of business process analysis and/or ERP/CRM education or experience.
• Five or more years with ERP, HCM or CRM product.
• Client-facing consulting experience preferred.

Responsibilities

• Define needs for existing and new EBA solutions.
• Document current enterprise applications and processes.
• Identify inefficiencies and key business requirements.
• Create future state options and evaluation artifacts.
• Provide functional clarifications to team and clients.
• Manage project milestones, budgets, and risks.
• Configure and support EBA solutions (non-coding).
• Travel up to 25% as needed.
• Mentor junior staff.

Skills

ERP Knowledge

CRM Knowledge

HCM Knowledge

Business Analysis

Requirements Gathering

Stakeholder comms

Documentation

Client-facing

Education

Bachelor’s Degree + 8+ years ERP experience

High School Diploma + 9+ years ERP experience

Tools

Microsoft Visio

PowerPoint

Word

SharePoint

Dynamics 365

Salesforce

NetSuite

Job description

Job Summary

To support our double-digit growth goals, BDO Digital seeks an Experienced Manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties

• Strategy, Requirements & Selection
  • Participates in defining needs for existing and new EBA solutions
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Envisions and develops representations of recommended future state options for evaluation by clients
  • Understands related security structures and best practices
  • Designs and develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
• Solution Functional Design
  • Performs functional (business process) solution design in business applications (ERP, CRM, HCM & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Consulting
  • Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
• Program & Project Management
  • Supports, and manages aspects of business applications implementations
  • Documents and maintains project milestones, phases, elements, and budget
  • Monitors project progress by tracking risks, actions, issues, decisions, and other activities
  • Develops references for users by writing and maintaining user documentation; providing help desk support; training users
• Implementation and Support
  • Provides functional support of EBA solutions and related technologies
  • Manages and resolves issues, defects, and change requests
  • Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
  • Provides ongoing support during project implementations and post-go‑live support
  • Responsible for configuration of solution based on requirements
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel – up to 25%, as needed
• Other duties, as required

Supervisory Responsibilities

• Owns and drives completion of projects and large key workstreams within as directed by practice leaders
• Manages projects and larger workstreams as directed
• Reviews quality of team deliverables
• Mentors and develops senior consultants

Education

None explicitly listed, but see Qualifications below.

Qualifications, Knowledge, Skills and Abilities

• Bachelor’s Degree and eight (8) or more years of industry experience with ERP systems, required OR
• High School Diploma/GED and nine (9) or more years of industry experience with ERP systems, required

Experience

• Eight (8) or more years of business process analysis and/or business application education or experience, required
• Five (5) or more years of education or experience with ERP, HCM or CRM Product, required
• Some client facing best practice consulting experience, preferred

License/Certifications

• One or more current business applications technology certifications, preferred

Software

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Experience with one or more ERP/CRM/HCM Solution technology, required:
  • Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent and Benefits Intelligence, Workforce Management (WFM), Payroll, HR or Advanced HR Analytics), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software, Smartsheet, preferred
• Enterprise software strategy, selection, and implementation experience, preferred

Other Knowledge, Skills & Abilities

• Strong analytical, problem solving, facilitation, documentation, and communication skills,
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords

Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian Dayforce HCM, Human Capital Management

Salary

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

• National Range: $145,000 - $197,000
• Colorado Range: $145,000 - $197,000
• Maryland Range: $145,000 - $197,000
• NYC/Long Island/Westchester Range: $145,000 - $197,000
• Washington Range: $145,000 - $197,000

About Us

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.

Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

BDO USA, P.A. is an EO employer M/F/Veteran/Disability