Dynamic Service Porter: Drive & Customer Care Hero

Lou Fusz Ford Inc; Moline (IL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Personal time off

Bereavement leave

Employee discounts

Referral bonus

Academy training

Professional development

Advancement opportunities

Team-oriented culture

Job summary

Lou Fusz Automotive Network seeks a dependable Service Department Porter to keep the service drive organized and vehicles moving efficiently. You will greet customers, assist with vehicle movement, and support service staff to ensure a positive, timely experience.

Ideal candidates are dependable, with strong customer service and communication skills. A valid driver's license and clean driving record are required, and pre-employment screenings may be part of the process.

Qualifications

• Attitude and work ethic essential for a fast-paced dealership environment.
• Strong customer service and communication skills required.
• Professional appearance and demeanor expected.
• Ability to work quickly and accurately in a busy service drive.
• Dependability and good attendance a must.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Greet customers in a friendly and professional manner.
• Move customer vehicles to and from service bays and designated locations.
• Pickup and deliver customer vehicles as needed.
• Assist Service Advisors and Technicians with vehicle movement and parking.
• Perform vehicle walk-arounds and document condition when required.
• Maintain organized and efficient service drive.
• Keep parking areas, lanes and work areas clean and presentable.
• Retrieve vehicles when repairs are completed.
• Deliver vehicles to customers promptly and professionally.
• Assist with check-in and check-out procedures.
• Maintain cleanliness of loaner and company vehicles.
• Fuel vehicles and manage fuel levels as needed.
• Assist with basic vehicle cleaning and organization.
• Transport parts, paperwork, keys and other items around the dealership.
• Support safe and organized service department operations.
• Follow dealership safety policies and procedures.
• Communicate professionally with customers and staff.
• Protect vehicles by proper moving and parking procedures.

Skills

Positive attitude

Strong work ethic

Customer service

Communication skills

Professional appearance

Attention to detail

Dependability

Team player

Driver's license

Clean driving record

Manual transmission awareness

Job description

Service Department Porter

About the Role

The Lou Fusz Automotive Network is looking for a dependable, hardworking Service Department Porter to join our team. The Service Porter plays an important role in creating a positive customer experience by keeping the service drive organized, moving vehicles efficiently, and assisting the Service Department with day-to-day operations.

This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in their work, and wants to become part of a team where there are opportunities to learn and grow.

What We Offer

• Paid vacation
• Paid holidays
• Personal time off
• Bereavement leave
• Employee discounts
• Employee referral bonus
• Academy training and professional development
• Athletic scholarship opportunities
• Opportunities for advancement and promotion from within
• A supportive, team-oriented work environment focused on employee success and growth

What You'll Do

• Greet customers in a friendly and professional manner.
• Move customer vehicles to and from service bays, parking areas, and other designated locations.
• Pick up and deliver customer vehicles as needed.
• Assist Service Advisors and Technicians with vehicle movement and parking.
• Perform vehicle walk-arounds and assist with documenting vehicle condition when required.
• Maintain an organized and efficient service drive.
• Keep customer parking areas, service lanes, and work areas clean and presentable.
• Retrieve customer vehicles when repairs or services are completed.
• Deliver vehicles to customers in a timely and professional manner.
• Assist with vehicle check-in and check-out procedures.
• Maintain cleanliness of loaner and company vehicles.
• Fuel vehicles and maintain appropriate fuel levels as needed.
• Assist with basic vehicle cleaning, including removing trash and personal items and cleaning windows.
• Transport parts, paperwork, keys, and other items throughout the dealership as needed.
• Assist with maintaining a safe and organized service department.
• Follow all dealership safety policies and procedures.
• Communicate professionally with customers, Service Advisors, Technicians, and other dealership employees.
• Protect customer vehicles by following proper procedures when moving and parking vehicles.
• Perform other duties as assigned by management.

What We're Looking For

The ideal candidate will have:

• A positive attitude and strong work ethic.
• Excellent customer service and communication skills.
• A professional appearance and demeanor.
• The ability to work effectively in a fast-paced environment.
• Strong attention to detail.
• Dependability and excellent attendance.
• The ability to work independently while also being a team player.
• A valid driver's license and clean driving record.
• The ability to safely operate both automatic and manual-transmission vehicles is preferred.
• Previous dealership, automotive, porter, detailing, or customer service experience is helpful but not required.
• Willingness to submit to a pre-employment drug screen and background check.

Why Lou Fusz Automotive Network?

Lou Fusz is a family-owned and locally operated automotive network with a culture built around developing our people and promoting from within. We believe our employees are the foundation of our success, and we work hard to provide an environment where people can build long-term careers.

Our six core values guide the way we work:

Respect • Hard Work • Fun • Winning • Constant Improvement • Teamwork

Whether you're beginning your career in the automotive industry or looking for an opportunity to grow, the Service Porter position can be an excellent starting point. We believe in promoting from within and providing our employees with the training and opportunities they need to advance.

Don't Just Work at a Job — Work on Your Career!

If you are dependable, hardworking, enjoy helping people, and want to get your foot in the door with a growing automotive organization, we want to hear from you.

Bring your positive attitude, energy, and strong work ethic, and we'll provide the opportunity to help you grow.

Join the Fusz Team and start building your future today!

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.