Dynamic Server: Guest Experience & Upsell Pro

IHOP; Troy (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

IHOP is seeking a server who can deliver outstanding guest service with a friendly demeanor and reliable teamwork. The role requires multitasking between food and beverage orders, seating guests, and upselling when appropriate, while handling payments accurately and maintaining a welcoming dining environment.

Greet guests, offer menu recommendations, relay orders to the kitchen, and ensure timely delivery of meals.

Qualifications

• Prior experience as a server is a plus.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.

Responsibilities

• Greet guests, seat them, and escort them.
• Provide menu recommendations and additional information.
• Upsell additional products when appropriate.
• Take orders using software, order slips, or by memorization.
• Communicate order details to the kitchen staff.
• Deliver food and beverages in a timely fashion.
• Deliver checks and collect bill payments.
• Clean and maintain the appearance of tables and tableware.
• Provide exceptional customer experience.

Skills

Teamwork

Communication

Multitasking

Cash handling

Upselling

Tools

POS Software

Job description

IHOP is seeking a server who can deliver outstanding guest service with a friendly demeanor and reliable teamwork. The role requires multitasking between food and beverage orders, seating guests, and upselling when appropriate, while handling payments accurately and maintaining a welcoming dining environment.

Greet guests, offer menu recommendations, relay orders to the kitchen, and ensure timely delivery of meals.