Dynamic PC Support Techician

Worldwide TechServices LLC; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices LLC seeks a Dynamic PC Support technician to troubleshoot desktops and laptops, communicate effectively with clients, and travel to client locations as required. This role involves basic to moderate repair tasks, inventory control, and timely reporting within client SLAs.

Ideal candidates have 0–2 years of relevant experience and a technical certification, with the ability to lift up to 50 lbs and operate a basic repair toolkit.

Qualifications

• 0–2 years of relevant experience is typical for this role.
• Technical training or certification is required or preferred.
• Familiarity with client-provided equipment and basic repair tooling.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within SLA for each client.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks for each call per policies.
• Log real-time reporting of all calls as required.
• Follow policies and guidelines for delivery of service.
• Maintain asset/inventory control with prompt parts turnaround.
• Report activities accurately and timely.
• Adhere to safety policies and daily guidelines.
• Other duties may be assigned as needed.

Skills

Communication

Driving

Travel

Lifting ability

Repair tools

Education

Technical certification

Tools

OEM Certifications

Software and hardware knowledge

Job description

Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Supportis a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.