Dynamic Inside Sales & Customer Support

Workstream; Crystal Lake (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay based on experience

Health, Dental and Vision Insurance

401(k)

Life Insurance

Paid Time Off and Holidays

Flexible 32-40 hours per week

Job summary

Workstream is seeking a proactive Inside Sales Representative/ Customer Service in Crystal Lake, IL. This full-time entry-level role focuses on excellent customer experience from inquiry to order fulfillment.

The ideal candidate will have strong communication and organizational skills, with 2-3 years in customer service or related fields. Responsibilities include managing customer inquiries and supporting sales activities, making this an excellent opportunity for those eager to learn and grow in a collaborative environment.

Qualifications

• 2-3 years of experience in customer service, inside sales, or administrative support preferred.
• Ability to work independently in a deadline-driven environment.
• Strong interest in developing sales skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries by phone, email, and online channels.
• Perform inside sales activities, including responding to quote requests and providing account support.
• Coordinate with sales, production, and shipping teams for smooth order fulfillment.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem-solving skills

Multitasking ability

Experience with Microsoft and Google Workspace

Education

High School Diploma or equivalent

Associate or bachelor’s degree in communications, marketing or related field

Tools

QuickBooks Online

Job description

Workstream is seeking a proactive Inside Sales Representative/ Customer Service in Crystal Lake, IL. This full-time entry-level role focuses on excellent customer experience from inquiry to order fulfillment.

The ideal candidate will have strong communication and organizational skills, with 2-3 years in customer service or related fields. Responsibilities include managing customer inquiries and supporting sales activities, making this an excellent opportunity for those eager to learn and grow in a collaborative environment.