Dynamic Field Service Dispatch Coordinator

Johnson Controls; Kansas City (MO); On-site; USD 28,929 - 37,195; Full time

Job summary

Johnson Controls is hiring a Schedule Dispatch Coordinator in Kansas City, MO to support field operations within the Security Domain. You will handle dispatch, backlog, SLA adherence, and vendor coordination while building strong relationships with field personnel.

Quahavi? You will use MS Excel and office tools, communicate clearly, and adapt to rapid changes to keep service delivery on track. Ideal candidates have at least one year of customer service and dispatch scheduling experience.

Qualifications

• Good written and verbal communication skills.
• Knowledge of Microsoft Office (Email/Excel) and other required programs.
• Confidence, problem-solving, critical thinking skills, positive proactivity.
• Decision-making, self-motivated/driven, time management and prioritization capability.
• Ability to self-manage, accountability, change agent.

Responsibilities

• Dispatch field service activities and manage aging service ticket backlog.
• Ensure technician schedule efficiency and meet SLAs.
• Coordinate third party vendors and respond to inquiries.

Skills

Written communication

Microsoft Excel

Verbal communication

Decision making

Self-management

Tools

Microsoft Excel

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.

How you will do it

As a Schedule Dispatch Coordinator team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision‐making ability. Being flexible and able to deal with rapid change at a moment’s notice is key to success. NDC team members must be able to speak confidently in driving day‐to‐day operations and scheduling of service dispatch.

What we look for

Required

• Minimum of 1‐year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance
  
  

Skills Required

• Good written and verbal communication skills, detail‐oriented, flexibility, composure under pressure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence, problem‐solving, critical thinking skills, positive proactivity
• Decision‐making, self‐motivated/driven, time management and prioritization capability
• Ability to self‐manage, accountability, change agent
  
  

HIRING HOURLY RANGE: $20.67 - $27 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.