Dynamic Conference & Event Coordinator

Compass Group USA; Atlanta (GA); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Resumo da oferta

Rapport, a specialized division of FLIK Hospitality Group and Compass Group USA, is seeking a Conference Planner/Coordinator to ensure meeting requests are processed in the scheduling tool and to collaborate with the Conference Planning Manager to meet all meeting requirements. You will work well individually and as part of a team.

You will coordinate with clients, vendors, and internal departments to deliver successful events across campus venues, emphasizing customer service and clear

Qualificações

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Work experience with reservation software platforms.
• Catering or other food service-related experience.
• Communications, Event Planning or Hospitality background preferred.
• Highly proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience working in technical/audiovisual environment.
• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
• Able to adapt quickly to change and maintain a flexible approach when providing customer support.
• Able to work a flexible schedule to include evening and weekend hours.

Responsabilidades

• Assists clients with all elements available on the campus for the success of the client’s meetings, events, activations, etc.
• Manages booked reservations that have been assigned in a timely manner.
• Modifies reservations as needed and/or requested by clients.
• Responds and processes all incoming requests from clients for assigned events.
• Reviews existing meetings/events to ensure completeness and communication of details to appropriate departments.
• Provides consultative event coordination services to customers as required.
• Educates customers on supporting onsite resources. Works with outside agencies providing requirements for onsite meetings.
• Develops and maintains working relationships with vendors (on-site security, porters, in-house caterers etc.).
• Identifies opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests.
• May lead, manage, or provide subject matter expertise for projects and initiatives.
• Delivers consistent customer interactions across conference center locations with standardized workflows.
• Identifies and reports onsite building repairs; completes work orders promptly.

Conhecimentos

Customer service

Communication skills

Reservation software

Catering experience

Hospitality background

MS Office

AV experience

Independent work

Flexible schedule

Ferramentas

Reservation software platforms

Descrição da oferta de emprego

Rapport, a specialized division of FLIK Hospitality Group and Compass Group USA, is seeking a Conference Planner/Coordinator to ensure meeting requests are processed in the scheduling tool and to collaborate with the Conference Planning Manager to meet all meeting requirements. You will work well individually and as part of a team.

You will coordinate with clients, vendors, and internal departments to deliver successful events across campus venues, emphasizing customer service and clear