Dynamic Auto Service Advisor - Customer Excellence

Livermore Alfa Romeo; Livermore (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Highly competitive compensation

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Free College education courses

Employee discounts

Excellent culture

Room for growth

Job summary

Livermore Alfa Romeo is seeking career-oriented professionals passionate about customer service in a dynamic work environment. Candidates will assist customers by greeting them, obtaining vehicle information, and documenting service needs. Ideal applicants have a proven record of exceptional Customer Satisfaction and previous customer service experience.

We offer competitive compensation, paid training, and great benefits, including medical and 401(k) matching. If you want to grow with us and achieve personal success, please submit your resume.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Previous customer service experience.
• Highly skilled in multi-tasking and personal organization.
• Above average energy level.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Document vehicle symptoms as described by the customer.
• Review vehicle service needs & recommendations with customers.
• Establish follow up times.
• Monitor vehicle progress and update customers frequently.
• Ensure services and repairs are authorized and documented.
• Explain completed work and charges to customers.

Skills

Customer Satisfaction

Multi-tasking

Personal Organization

Energy

Job description

Livermore Alfa Romeo is seeking career-oriented professionals passionate about customer service in a dynamic work environment. Candidates will assist customers by greeting them, obtaining vehicle information, and documenting service needs. Ideal applicants have a proven record of exceptional Customer Satisfaction and previous customer service experience.

We offer competitive compensation, paid training, and great benefits, including medical and 401(k) matching. If you want to grow with us and achieve personal success, please submit your resume.