DWM IT Manager II (AIM)

City Of Atlanta Careers; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

The City of Atlanta is seeking an experienced IT Manager to oversee the Service Desk, server infrastructure, and application services across DPW facilities and city departments.

You will lead a team of IT professionals, manage budgets, coordinate cross‑department projects, and ensure security, reliability, and compliance of critical systems including End User Support, Patch and Vulnerability Management.

Qualifications

• Bachelor's degree in computer science or engineering; advanced degrees preferred.
• Strong leadership and management experience in IT operations.
• Experience managing budgets, vendors, and cross‑department projects.
• Proven ability to align IT initiatives with city objectives and compliance requirements.

Responsibilities

• Provide management direction to IT groups within the department.
• Oversee End User Support Services for all DPW facilities and manage related devices.
• Lead IT projects, coordinate with other departments, and monitor project schedules.
• Prepare and monitor departmental IT budgets and administer corrective actions as needed.
• Manage and improve service desk operations and ticketing (ServiceNow).
• Maintain security, vulnerability management, patch management, and disaster recovery plans.

Skills

IT leadership

Budgeting

Vendor management

Project management

Security & DR

ServiceNow

Education

B.S. in CS/Engineering

Master's degree (preferred)

Tools

ServiceNow

Windows Server

Active Directory

Job description

General Description and Classification Standards: This is a fully seasoned managerial level charged with responsibility for significant specialized functions within a department. The position manages an assigned group of employees or department, typically with intermediate supervisors, or a smaller group of specialized professional employees. This position oversees and manages the information technology infrastructure and services supporting various departments such as the Mayor's Office, Atlanta Fire Department, and Atlanta Police Department. Responsibilities include providing management direction, handling special IT projects, coordinating activities with other departments, and managing the Service Desk and ServiceNow ticketing system, and are typically unique within the department. Additionally, the role involves leading research, development, and implementation processes for IT systems, maintaining relationships with stakeholders and vendors, and ensuring the security, stability, and reliability of server infrastructure. Other duties include overseeing software evaluation and maintenance, database administration, web development, project documentation, and optimizing airport business applications and systems in compliance with regulations. Furthermore, the IT Manager manages computer-related tasks for City Council, including wireless devices, logistics, and technical assistance in collaboration with the Council Staff Director and AIM.

Supervision Received: Direction received is general and focuses more on long-term and short-term operating objectives, managerial effectiveness, and operating results. This level would be considered "middle" management.

Essential Duties and Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Provides management direction to assigned group or department.
• Handles special IT projects as assigned.
• Coordinates and facilitates activities and commitments with other departments and/or functions. Develops and tracks project schedules.
• Prepares and monitors departmental budget.
• Selects, trains, coaches, recommends salary increases, administers corrective action, and reviews performance of department employees.
• May make purchasing or resource allocation decisions within organization guidelines.
• Applies organizational policies.
• May interpret organizational policies and recommend exceptions.
• Establishes work methods, timetables, performance standards, etc.
• Has managerial authority over a group of professional employees and/or a group of professional, technical, or administrative employees engaged in a broad functional area. Areas of responsibility are typically unique within the department.
• Oversee and manage End User Support Services for all DPW facilities, including managing end user devices such as Desktop Computers, Laptops, Microsoft Surface Tables, and Cell Phones.
• Manage and support applications/applications services across all DPW facilities.
• Supervise DPW's infrastructure components, including Cameras Surveillance System and Fuel Pump stations.
• Lead, develop, and track projects/project schedules.
• Assist in determining departmental budgets for IT technology equipment.
• Select, train, coach, recommend salary increases, administer corrective action, and review performance of department employees.
• Manage and give direction to employees, including making purchasing or resource allocation decisions within organization guidelines.
• Assist in performing server admin duties for Department of Public Works.
• Assist in performing Telecommunications work as a voice engineer for DPW, including configuring and deploying office phones and conference solutions.
• Provide technical support and procurement of Desktops/Laptops, Wireless Devices, Printers, and manage website design/maintenance.
• Manage technical equipment during Committee and Full Council Meetings, as well as logistics for the City Council Department.
• Update Final Action Legislation and manage a staff of 1, plus any contractors/vendors.
• Ensure applications are operational, manage Patch Management and Vulnerability Management, and maintain EOL systems and Server Management.
• Develop and enforce IT policies, procedures, and standards to maintain consistency and security across city systems.
• Collaborate with other city departments and stakeholders to understand their IT needs and provide solutions.
• Lead and coordinate IT projects, including ticketing system improvements, software deployments, and infrastructure improvements.
• Monitor and assign tickets to the End User Support Group, conduct ServiceNow meetings, and attend various CoA Department Head/Manager meetings.
• Manage the hiring, promotion, and termination of employees, and manage relationships with IT vendors and service providers.
• Lead and mentor a team of IT staff, assign tasks and responsibilities, and ensure timely and efficient IT support to all employees and stakeholders.
• Establish and track key performance metrics for all IT personnel, provide leadership for operational issues and incident management, and analyze data to make recommendations for improvements.
• Manage backup and disaster recovery strategies, regularly test and update disaster recovery plans, and implement and maintain robust security measures to safeguard data and server infrastructure.
• Lead and coordinate expanding resources for Data Lake implementation, manage resource teams, and seek channels to improve Non-Aeronautical Revenue generation.
• Uphold IT standards throughout the enterprise, efficiently navigate and streamline processes, and implement security and technical awareness.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Extensive knowledge of concepts, processes, and tools of the IT profession. Skill in employee leadership and motivation.
• Skill in identifying IT operating issues and developing solutions.
• Ability to apply experience and professional knowledge to carry out most assignments in a professional area.
• Ability to apply general knowledge across organization or discipline lines.*

Minimum Qualifications: Education and Experience -
1.Bachelor's degree in computer science or engineering (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of nine (9) years of professional related experience). 2.Five (5) years' of specific professional experience OR Six (6) years' of technical or vocational experience within GIS.

Licensures and Certifications - Preferred Requirements - Master's degree in computer science or engineering and five (5) to eight (8) years of directly related experience. MBA, MPA, TSCA, CompTia A+, Net+, Microsoft AD Azure certificate, ITIL, Certified Information Technology Manager, CJIS Network Operator, CJIS Security Awareness, CPR, Ethics Training, Diversity Training, Cyber Security Awareness Training, PMP, A++, Administering Cisco Unified Communications Certificate, CCENT Cisco Routing And Switching Certified, CCNA Cisco Routing And Switching Certificate

Work Environment: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Job Info

• Job Identification 34132
• Job Category Information Technology
• Posting Date 09/02/2026, 12:09 AM
• Apply Before 09/08/2026, 09:00 PM
• Job Schedule Full time