DWFS - Quality Policy Trainer

Equus Workforce Solutions; Shawnee (OK); On-site; USD 52,000 - 55,000; Full time

Job summary

Equus Workforce Solutions in Oklahoma is seeking a Quality Performance Trainer to conduct thorough quality reviews and monitor compliance across programs. You will develop training materials, coordinate ongoing staff training, and ensure data integrity and client eligibility reviews.

The role emphasizes data-driven improvement, documentation of staff performance, and collaboration with management to enhance program outcomes. A bachelor's degree and 2 years' experience are required.

Qualifications

• Two years of relevant work experience.
• Familiarity with WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA) and related programs.
• Strong data entry skills and proficiency in Microsoft Office products.
• Ability to clearly communicate via presentations, in person, written, and oral.
• Able to work in a fast-paced, team environment and independently.

Responsibilities

• Conduct quality reviews using sampling, auditing and observation of work-in-progress.
• Review client eligibility and expenditure requests.
• Monitor files, reports and payment requests for compliance.
• Document staff performance and coaching needs.
• Prepare monitoring documents and reports for performance improvement.
• Communicate data findings and recommendations effectively to management.
• Coordinate with leads to schedule training sessions for staff.
• Develop and administer training programs in various formats.
• Review procedures and provide technical assistance for quality improvement.
• Maintain records including schedules, attendance and pre/post-test evaluations.

Skills

Data entry

MS Office

Communication

Teamwork

Customer service

Driving license

Education

Bachelor's degree

Job description

• Job Title: Quality Performance Trainer (QT7 032)
• State Location: OK
• Compensation: USD 52,000 - USD 55,000 - yearly

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

You will conduct quality reviews; using statistical sampling, auditing and observation of work-in-progress to evaluate compliance with policies and procedures and adherence to contract requirements.

• Identify, review and implement a plan for regular monitoring of data required.
• You will review client eligibility and expenditure requests as applicable.
• You will monitor files, reports and payment requests submitted by staff to ensure compliance with local, state and federal requirements.
• You will document staff performance including, but not limited to, client enrollment, expenditure requests and any recommend coaching or training that may be needed.
• You will prepare monitoring documents and reports for the purpose of dissemination and improvement performance efforts.
• You will communicate data findings in an effective manner to make positive recommendations for continued improvement of staff competency.
• You will coordinate with management and leads to schedule continued training sessions with staff as applicable.
• You will develop and administer training programs for all employees in various classroom formats. This can include training materials such as texts, handouts, class exercises or assessment tools.
• Review operational procedures and processes to ensure compliance and provide technical assistance to center staff in process/quality improvement.
• Maintain accurate records to include training schedules, attendance records and pre/posttest evaluations.
• Update and maintain document control systems.

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Qualifications

Education: Bachelor's Degree from an accredited college or university or equivalent experience

• Experience: Two years of relevant work experience
• Requires working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA) and all applicable local Workforce Service programs
• Familiarity with applicable federal, state and local laws and regulations required
• Experience with state data systems preferred
• Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access
• Ability to clearly and concisely communicate via presentations, in person, written, and oral communications
• Ability to work in a fast-paced, team environment and to work independently with minimal direction
• Excellent interpersonal skills and customer-service orientation
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage

Additional Information

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].