DWFS - Choices/SNAP Career navigator

Equus Workforce Solutions; El Paso (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Equus Workforce Solutions is seeking a Career Navigator to deliver integrated workforce development, case management, and employment planning for TANF and SNAP E&T participants. You will help clients identify barriers, create employment plans, and connect to resources.

This role emphasizes coaching, collaboration with partners, and tracking outcomes to ensure program compliance and successful job placement, with a strong customer-service orientation and teamwork.

Qualifications

• Customer-focused service mindset and ability to collaborate with partners.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and Internet.
• Ability to work in a team and meet program outcomes.

Responsibilities

• Provide career coaching, workforce planning, and case management services to TANF/SNAP E&T participants.
• Conduct assessments and develop Individual Employment Plans to support employment and self-sufficiency goals.
• Assist participants with job search activities, resume development, interview preparation, and career readiness.
• Identify and address barriers to employment through referrals and coordination of supportive services.
• Connect participants to training, education, work-based learning, and employment opportunities aligned with labor market demand.
• Maintain accurate case files, eligibility documentation, case notes, and program records.
• Monitor participant progress, participation, and outcomes to ensure program compliance and successful completion of goals.
• Collaborate with employers, community partners, and training providers to enhance participant success.
• Conduct outreach, recruitment, orientations, workshops, and hiring events as needed.
• Support performance goals by achieving enrollment, participation, employment, and retention outcomes while delivering extreme customer service.

Skills

Customer focus

Learning orientation

Communication proficiency

Teamwork orientation

Technical capacity

Tools

Microsoft Office

Internet

Job description

• State Location: TX
• Compensation: USD 19 - USD 21 - hourly

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

The Career Navigator provides integrated workforce development, case management, career coaching, and employment planning services to participants enrolled in the Choices (Temporary Assistance for Needy Families - TANF) and Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) programs. The position is responsible for assisting participants in achieving self-sufficiency through employment, education, training, and supportive services.

The Career Navigator serves as the primary point of contact for participants, helping them identify employment barriers, develop individualized employment plans, access available resources, and successfully obtain and retain employment. The position requires a customer-focused approach, strong case management skills, and the ability to collaborate with internal and external partners to achieve program outcomes.

Responsibilities may include:

• Provide career coaching, workforce planning, and case management services to participants enrolled in the Choices (TANF) and SNAP E&T programs.
• Conduct assessments and develop Individual Employment Plans (IEPs) to support employment and self-sufficiency goals.
• Assist participants with job search activities, resume development, interview preparation, and career readiness.
• Identify and address barriers to employment through referrals and coordination of supportive services.
• Connect participants to training, education, work-based learning, and employment opportunities aligned with labor market demand.
• Maintain accurate case files, eligibility documentation, case notes, and program records.
• Monitor participant progress, participation, and outcomes to ensure program compliance and successful completion of goals.
• Collaborate with employers, community partners, and training providers to enhance participant success.
• Conduct outreach, recruitment, orientations, workshops, and hiring events as needed.
• Support performance goals by achieving enrollment, participation, employment, and retention outcomes while delivering extreme customer service.

Qualifications

Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products

• Ability to work in a team environment
• Excellent interpersonal skills and customer-service orientation
• Strong oral and written communication skills

Additional Information

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].