DV Housing Case Manager

Solid Ground; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Solid Ground is seeking a DV Housing Case Manager in Seattle to provide crucial services to families facing homelessness and violence. This role involves case management, advocacy-based counseling, and supporting clients in crisis to achieve stable housing.

The successful candidate will conduct assessments, mediate conflicts, and maintain thorough documentation while ensuring a supportive atmosphere for residents. Solid Ground champions workplace diversity and is committed to equal opportunity.

Qualifications

• Experience in case management and advocacy-based counseling.
• Skills in crisis intervention and conflict resolution.
• Ability to conduct screenings and assessments.

Responsibilities

• Provide case management and advocacy for residents.
• Conduct screenings and intake for new clients.
• Mediate conflicts and respond to crisis situations.
• Maintain accurate and confidential records.
• Promote safety and support within the facility.
• Participate in team meetings and training.

Skills

Advocacy-based counseling

Case management

Crisis intervention

Conflict resolution

Record keeping

Job description

DV Housing Case Manager

Provide professional services to families experiencing homelessness, domestic violence, sexual violence and stalking who reside throughout the Seattle and King County area.

Job Summary

Broadview is a 24‑hour facility providing emergency shelter (10 units), transitional housing (21 units) and support services to women, children, and youth whose lives have been disrupted by family violence, substance abuse, inadequate medical and mental health care, long periods of family separation, child abuse and neglect and poverty. Support services include on‑site crisis intervention, case management and advocacy‑based counseling, legal advocacy, information and referral, and long‑term stabilization services.

The DV Housing Case Manager provides advocacy‑based counseling and case management services including assessment, information and referral and goal setting and is responsible for cooperative case planning and coordination of services for residents.

The Broadview Housing Case Manager provides professional services to families experiencing homelessness, domestic violence, sexual violence and stalking who reside throughout the Seattle and King County area and who relocate from other counties and states. This is a skilled professional position that is part of a team that works with families in crisis to rapidly obtain and stabilize housing. The families are survivors who are fleeing intimate partner abuse and who have experienced/ experiencing domestic violence crisis and are seeking safety, shelter, and housing.

Essential Responsibilities, Duties & Tasks

• Case Management: Provide case management, advocacy‑based counseling, information, referrals, and follow‑up to emergency shelter and transitional housing program residents. Work with residents to review individual goals and ongoing progress. Provide information and advocacy regarding legal issues, medical care, employment possibilities and housing referrals. Act as a liaison between client families and community agencies involved with their care and serve as an advocate to coordinate services with providers as needed.
• Intake: Conduct screenings, assessments, and intake to admit women, children and youth into both emergency shelter and transitional housing programs.
• Conflict Resolution: De‑escalate and mediate resident conflicts, and model appropriate problem solving. Respond to domestic violence crisis line, providing crisis intervention, safety planning, support, advocacy‑based counseling, information, and referral to callers seeking assistance.
• Record Keeping: Complete confidential written documentation including resident records, daily logs, weekly goal plans and progress reports, along with overlapping the information to the next Advocate on shift. Review resident files, and staff logs to ensure program records and resident documentation is adequately maintained on a consistent basis. Maintain clear and accurate case notes of all significant interactions in the client records. Complete outcome and exit paperwork, update room charts, and return mail when necessary.
• Safety: Work to foster an atmosphere of support and safety for residents, staff and volunteers. Help maintain order and security in the buildings and communicate/enforce program policies and procedures. Work with staff to maintain cleanliness in resident apartments and office/service areas.
• Teamwork: Participate in program and agency meetings and relevant trainings as required.

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.