Duty Manager - USA

BrewDog PLC; Plain Township (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Beer training

4-week sabbatical after 5 years

Healthcare & life assurance

Job summary

BrewDog PLC in Ohio seeks a Duty Manager to lead and train the team, welcome and engage guests, and drive sales with strong hospitality leadership.

The role is highly operational, with 45 hours per week minimum, on the shop floor, including balancing staff and guest needs while upholding service standards and safety. Expect extensive beer knowledge and hands-on leadership.

Qualifications

• 2–3 years experience in a bar.
• 1–2 years experience in shift leadership.
• Knowledge of craft beer and beer in general.
• Understanding of local legislations and laws.

Responsibilities

• Lead and support shifts to ensure excellent service and efficient operations.
• Administer handovers and ensure proper procedures after incidents or guest complaints.
• Maintain safety standards with daily, weekly and monthly checks.
• Open and close the venue with daily performance reporting.
• Engage customers with beer knowledge and recommendations.
• Lead shifts with staff briefings and labor planning.
• Create atmosphere with music, lighting and temperature for a great customer experience.
• Handle deliveries, orders and stock accountability.
• Tidy end-of-day processes with accurate financial reporting.
• Attend and contribute to managers meetings.

Skills

Bar experience

Shift leadership

Customer service

Communication

Job description

About Us

We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

4-WEEK SABBATICAL | After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognized Cicerone qualifications, so you can love it almost as much as we do.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programs, enhanced family friendly policies around maternity and paternity leave, holiday days per year, pawternity leave, DE+I and crew forum groups and a “shifty” crew beer at the end of every shift.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

BREWDOG ARE ON THE HUNT FOR A DUTY MANAGER!

JOB PURPOSE: This role is vital in our mission to make other people as passionate about great craft beer as we are. As part of the management team, you will be key in leading and training the team to welcome, interact with, and engage with customers from all over the world, who are looking to have incredible hospitality moments in our bars/pubs. You will play a role in driving sales and delivering effective business leadership day to day.

Key Result Area / Principal Duties and Responsibilities:

• Lead and Support Shifts: Oversee and support the site crew during shifts to ensure excellent service and efficient operations.
• Administer handovers and ensure proper procedures are followed in the event of an incident, employee relations issue, or guest complaint.
• Safety Standards: Maintain a safe working environment by conducting daily, weekly, and monthly safety checks.
• Opening and closing of the venue with day to day reporting on venue performance.
• Excite customers with your knowledge of beer and engage them with the taste and smells of what we have on offer, giving recommendations where possible.
• Shift leadership, including staff support, briefings, shift plans and effective use of labor and wages control.
• Setting the atmosphere within your venue to ensure a great customer experience – MALT (Music, Atmosphere, Lighting, Temperature).
• Accepting deliveries, placing orders and stock accountability.
• Start and End of Day procedures with accurate financial reporting.
• Attend and contribute to managers meetings.

About You

Minimum Age Requirement: Applicants must be at least 21 years of age due to the sale, service, and handling of alcoholic beverages in accordance with state and company policy.

Protect and enhance BrewDog’s interests and reputation, both internally and externally. Expected to work a minimum of 45 hours per week, based on business needs. This is a highly operational role, with approximately 95% of time spent on the floor actively supporting guests and team members, touching tables, and upholding cleanliness and service standards. This role requires consistent visibility and engagement across all positions and is not intended to be office- or desk-based. Must be able to lift up to 50 lbs. Must be able to walk up and down stairs and remain on feet for extended periods.

EXPERIENCE 2-3 years experience working in a bar is necessary; 1-2 years experience of shift leadership.

KNOWLEDGE Understanding of craft beer and beer in general. Detailed understanding around local legislations and laws are needed.

SKILLS Developed problem solving to be able to support crew in tough situations. Developed communicative skills.

The Brewdog Charter

IT'S ALL ABOUT BEER. NO COMPROMISE. We make every BrewDog experience the best it can be.

CREATIVITY IS OUR UNFAIR ADVANTAGE. New beers. New ideas. New standards.

WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK. You get more done when you do it together.

WE LISTEN. WE LEARN. No egos, just honesty and transparency.

WITHOUT US WE ARE NOTHING. We play to win, and we have fun while we're doing it.