Duty Manager - IAH Airport

PrimeFlight Aviation Services; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

PrimeFlight Aviation Services is seeking a Duty Manager to oversee daily airport operations, ensuring safe, efficient service for passengers and airline partners. You will coordinate with security, customer service, and ground handling while maintaining high standards of compliance and operational excellence.

The role requires leadership, strong communication, and aviation industry knowledge. Ability to manage emergencies, lead staff, and adapt to a fast-paced environment is essential.

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• 5+ years transportation/aviation operations experience.
• Knowledge of the Aviation Industry.
• Communicate effectively in English (reading, writing, speaking).
• Pass a background check and drug screen.
• FAA/RAIC/TSA credentials as applicable.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures.
• Coordinate with departments (security, customer service, maintenance) for seamless operations.
• Respond to and manage operational emergencies and unusual situations.
• Ensure compliance with aviation regulations and company policies.
• Monitor passenger flow and terminal activities, adjusting for optimal service delivery.
• Address and resolve customer complaints and operational issues promptly.
• Supervise, guide, and support operational staff with leadership.
• Communicate effectively with airline representatives, ground handlers, and airport authorities.
• Perform any additional duties as assigned by management.

Skills

Aviation operations experience

English communication

Leadership & supervision

Regulatory awareness

Tools

IPads/Tablets

Computers

Job description

Salary: $55,000 USD per year

Description

Salary Range: $55,000 to $60,000 annually

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment,

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

S UMMARY OVERVIEW

The Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety. The Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

RESPONSIBILITIES

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• 5 Years transportation/aviation operations experience
• Knowledge of the Aviation Industry
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.