Duty Manager - E

Delux Public Charter, LLC; Las Vegas (NV); On-site; USD 51,000 - 66,000; Full time

Job summary

JSX is seeking a Station Manager in Las Vegas to lead the Airport Services Concierge team and ensure safety, regulatory compliance, and an exceptional customer experience. You will manage budgets and coach supervisors to drive results.

Coordinate with airport management and other stakeholders, review procedures for efficiency, and maintain daily operations while ensuring policy adherence and safety standards.

Qualifications

• Experience - High School Degree
• 3 Years Airport operations experience
• 5 years of interacting with customers/people delivering services face-to-face
• 2 years supervisory experience
• Proven leadership skills
• Ability to effectively and efficiently manage multiple and often competing priorities

Responsibilities

• Provide on-site support to Supervisors and maintain an environment for objectives
• Support the General Manager in meeting operational targets and budget
• Formulate administrative/operational policies and procedures
• Audit station supply orders for budget compliance and necessity
• Maintain station compliance with policies, safety rules and regulations
• Coordinate with airport management, community, regulatory agencies and staff
• Review and approve expense reports and ensure policy compliance
• Ensure adequate crewmember coverage to support customer experience

Skills

Leadership

Communication

Organizational skills

Prioritization

Decision making

Education

High School Degree

Four-year degree in business management

Tools

MS Office

Google Business Solutions

Radixx/DCS/Astro

Job description

Job Summary

To give our customers a reliable, joyful and seamless experience from highly capable and committed Crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.

Responsibilities / Day in the Life Tasks

• Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives
• Support the General Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Participates on operational conference calls, station audits and prepares various reports
• Reviews and standardizes procedures to improve efficiency within the operation
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy
• Ensure adequate crewmember coverage is approrpriate to support desired customer experience and facility management
• Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner
• Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume
• Maintain overall managerial responsibility for station(s) schedule
• Work with internal stakeholders to ensure adequate personnel resources
• Guide and develop current supervisors to ensure they are ready to step into future leadership roles
• Investigates and resolves customer service issues as well as operation issues

Culture

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself. I am an expert in my role. If I don’t know, I learn. If I need help, I ask. I act with integrity every day. I never compromise on safety or security. I am adaptable. I don’t just expect challenges, I embrace them. I am engaged. Present. Tuned in. Listening, thinking, and contributing. I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Requirements

• Experience - High School Degree
• 3 Years Airport operations experience
• 5 years of interacting with customers/people delivering services face-to-face
• 2 years supervisory experience
• Proven leadership skills
• Ability to effectively and efficiently manage multiple and often competing priorities

Licenses & Certifications

• Valid drivers license

Knowledge, Skills, & Abilities

• Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others
• Possess the ability to guide the team to adhere to safety and security standards
• Ability to effectively balance both operational and leadership responsibilities
• Makes effective decisions using analysis of situation and JSX values as guidance
• Ability to prioritize tasks and execute them accordingly with a high degree of focus\
• Must be able to make quick, prudent decisions and identify, evaluate and refine functional results to improve the customer experience
• Impeccable verbal and written communication skills
• Working knowledge MS Office, Google Business Solutions
• In depth understanding of Radixx/DCS/Astro*
• Thorough knowledge of all JSX policies and procedures*
• Solid understanding of the entire operation and functions of JSX Departments*

Preferred

• Experience - Four-year degree in business management
• 5 years of Airport Operations Experience
• 3 years of prior supervisory or managerial experience

Basic Requirements

• Must be able to travel often
• Ability to lift up to 75 pounds
• Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
• Travel 2-10 days per month
• In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals

We do whatever it takes: May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)

Compensation Range: $50,500.0 - $65,800.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This Is How We Fly. We don’t do terminals. We don’t do crowds. And we certainly don’t do ordinary. At JSX, we deliver a smarter and more refined air travel experience that begins with our Crewmembers. Whether you’re on the tarmac, in the hangar, or at cruising altitude, every detail of the journey starts with people who take pride in doing things differently.