Assistant Manager - DOT

Prime Appearance; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. seeks an Assistant Manager DOT to support daily airport operations across customer service, baggage handling, and ground support. You will assist in staff supervision, coordinate operational activities, and ensure compliance with airport policies and aviation regulations.

The role involves addressing operational challenges, staff training, and collaboration with airlines and airport authorities to ensure safe, efficient operations across departments.

Qualifications

• Five+ years in airport operations or related field with supervisory experience.
• Ability to pass DOT background check and drug screen.
• Proficient in coordinating staff and department activities.
• Strong knowledge of airport procedures and regulations.

Responsibilities

• Support the Manager in overseeing daily airport operations across departments.
• Assist in staffing, scheduling, and task coordination.
• Help implement policies to improve service efficiency and quality.
• Provide training and guidance to staff on regulations and standards.
• Participate in recruitment and onboarding of new employees.
• Assist in budget preparation and expense management.
• Handle customer inquiries and resolve issues promptly.
• Coordinate with airlines, airport authorities, and other departments.
• Monitor staff performance and provide improvement feedback.
• Ensure safety and security protocols are followed by the team.
• Assist in emergency planning and response as needed.
• Keep up-to-date with airport operations trends.
• Contribute to strategies to enhance customer satisfaction and efficiency.
• Oversee equipment and facilities maintenance and usage.
• Prepare reports for management on activities and achievements.
• Follow all applicable DOT regulations.

Skills

Leadership

Staff supervision

Communication

Regulatory compliance

Problem solving

English proficiency

DOT background

Job description

The Assistant Manager DOT plays a crucial role in supporting the management of daily airport operations across various departments such as customer service, baggage handling, and ground support. This position involves assisting in staff supervision, coordinating operational activities, and ensuring compliance with airport policies and aviation regulations. The Assistant Manager addresses operational challenges, assists in implementing procedural improvements, and contributes to staff training and development. Additionally, you will engage with various stakeholders, including airlines and airport authorities, to ensure smooth and efficient airport operations.

RESPONSIBILITIES

• Support the Manager in overseeing daily operations within various airport service departments
• Assist in managing staff schedules, work assignments, and operational activities
• Help implement policies and procedures to enhance service efficiency and quality
• Provide training and guidance to staff to ensure compliance with airport regulations and company standards
• Participate in the recruitment and training of new employees
• Assist in budget preparation and expense management for the department
• Handle customer inquiries and complaints, providing timely and effective resolutions
• Coordinate with other airport departments and external agencies for smooth operation
• Monitor and report on staff performance, providing feedback and recommending improvements
• Ensure all safety and security protocols are strictly followed by the team
• Participate in emergency response planning and execution as required
• Maintain up-to-date knowledge of airport operations and industry trends
• Assist in developing strategies to enhance customer satisfaction and operational efficiency
• Oversee the maintenance and proper use of equipment and facilities
• Prepare reports and presentations for management on operational activities and achievements
• Follow all DOT regulations
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• 5 Years in airport operations or a related field, with a background in supervisory roles
• Strong understanding of airport procedures and regulatory requirements
• Excellent leadership, communication, and problem-solving skills
• Ability to work effectively under pressure in a fast-paced environment
• Proficiency in operational planning and staff management
• Ability to pass a DOT background check and drug screen
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.