Duty Manager

PrimeFlight Aviation Services; Minneapolis, Northern (MN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PrimeFlight Aviation Services in Minneapolis is seeking a Duty Manager to oversee day-to-day airport operations, ensuring safe, efficient service for passengers and airline partners. You will lead response efforts, coordinate with security, ground handling, and customer service, and make real-time decisions to maintain flow and safety.

You will supervise operational staff, ensure regulatory compliance, and provide guidance across departments while delivering high levels of customer service.

Qualifications

• 18 years of age or older.
• Eligible to work in the United States.
• 5 Years transportation/aviation operations experience.
• Knowledge of the Aviation Industry.
• Communicate effectively in English (reading, writing, speaking).
• Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/tablets, computers, and mobile devices.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs as applicable).
• Airlines are 24/7, so ability to work various shifts including nights, weekends and holidays.

Responsibilities

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures.
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations.
• Respond to and manage operational emergencies and unusual situations.
• Ensure compliance with all aviation regulations and company policies.
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery.
• Address and resolve customer complaints and operational issues in a timely manner.
• Supervise, guide, and support operational staff, providing leadership and direction.
• Communicate effectively with airline representatives, ground handlers, and airport authorities.
• Perform any additional duties as assigned by management.

Skills

Operational leadership

English communication

Regulatory compliance knowledge

Tools

IPads/Tablets

Computers

Mobile devices

Job description

The Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real-time decisions tomaintainoperational flow and safety.TheDuty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, youare responsible formonitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuringa high levelof customer service and operational excellence.

RESPONSIBILITIES

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments foroptimalservice delivery
• Address and resolve customer complaints and operational issuesin a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• Perform anyadditionalduties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• 5 Years transportation/aviation operations experience
• Knowledge of the Aviation Industry
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices includingIPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility toacquireneeded credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to beflexible to work various shifts including nights,weekendsand holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities toperformthe essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability tolift upto 70 pounds
• Prolonged standing and walkingin an indoor/outdoor environmentas applicable
• May needto reach witharms and grasp withhands
• May needto push, pull
• May needto bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of thearms,wrists,handsand/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what thecompany reasonablyexpects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlightAviation Services, Inc.is proudto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.