Dutch Speaking E-commerce Support Specialist

PM Recruitment ES; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A dynamic recruitment agency is seeking a Dutch Speaking E-commerce Support Specialist to provide remote support to Dutch-speaking customers. Your role will involve troubleshooting issues, assisting with online shopping, and ensuring customer satisfaction. Strong customer service skills and fluency in Dutch are essential. Benefits include private health insurance, extra salaries, and a relocation package if needed.

Benefits

Private Health Insurance

Training & Development

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons and discounts

Qualifications

• Fluency in Dutch is essential. State nationality in your C.V. or Cover Letter.
• Strong customer service skills focused on resolving issues.
• Experience in e-commerce support preferred but not required.

Responsibilities

• Provide outstanding support to Dutch-speaking customers via email, chat, and phone.
• Troubleshoot customer issues related to orders and payments.
• Guide customers through the online shopping process.

Skills

Fluency in Dutch

Strong customer service skills

Experience in e-commerce support

Technical proficiency

Excellent organizational skills

Positive attitude

Job description

Patrique Mercier Recruitment ES is excited to present an incredible opportunity for a Dutch Speaking E-commerce Support Specialist to join our dynamic team! In this remote position, you will be able to work from your home while providing exceptional support to our Dutch-speaking customers. If you're passionate about customer service and e-commerce, this could be the perfect role for you!

As a Dutch Speaking E-commerce Support Specialist, you will be the go-to contact for our customers, assisting them with inquiries, resolving issues, and ensuring a smooth online shopping experience. Your ability to communicate effectively and provide solutions will significantly enhance our customers\' satisfaction and engagement with our e-commerce platform.

Responsibilities

• Provide outstanding e-commerce support to Dutch-speaking customers through email, chat, and phone communications.
• Troubleshoot and effectively resolve customer issues related to orders, payments, and product information.
• Guide customers through the online shopping process, assisting them as needed.
• Document customer interactions and feedback to continually improve our services.
• Collaborate with team members to enhance operational processes and share best practices for customer service.
• Participate in ongoing training to stay informed about product offerings and industry developments.

Qualifications

• Fluency in Dutch (both spoken and written) is essential. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills and a focus on resolving issues effectively.
• Experience in e-commerce support or a related customer service role is preferred but not required.
• Technical proficiency to navigate online platforms and troubleshoot basic issues.
• Self-motivated individual who can work independently in a remote setting.
• Excellent organizational skills and meticulous attention to detail.
• A positive attitude and a genuine eagerness to help customers achieve a satisfying experience.

Benefits

• Private Health Insurance
• Training & Development
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package (flight, transfer and 2 weeks in hotel)
• Free Greek Lessons, discounts and other perks