Dutch Speaking Customer Support for Virtual Job & Freelance Platforms Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading consultancy firm in Kentucky is looking for a Dutch Speaking Customer Support Representative to assist users navigating online job platforms. The ideal candidate is fluent in Dutch and English, has experience in customer support, and possesses excellent communication skills. This role includes providing user guidance, documenting interactions, and collaborating with internal teams. Competitive salary and benefits offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Qualifications

• Fluency in Dutch and English, both written and verbal.
• Experience in customer support, preferably in online platforms.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat.
• Assist users with platform-related questions and account management.
• Document customer interactions and resolutions accurately.

Skills

Fluency in Dutch

Fluency in English

Excellent communication skills

Problem-solving abilities

Attention to detail

Proactive customer satisfaction

Job description

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department! In this vital role, you will be the main point of contact for our Dutch-speaking users, providing guidance and support as they navigate our online platforms for job opportunities and freelance work. Your strong communication skills and customer service expertise will be key in helping users achieve their career goals.

This position is a fantastic opportunity for individuals passionate about helping others in the gig economy. If you are proactive, friendly, and thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist users with platform-related questions, account management, and job search strategies
• Document customer interactions and resolutions accurately in our support system
• Work closely with internal teams to resolve user issues and improve the platform
• Provide information about freelancing best practices and job market trends
• Collect user feedback to enhance service quality and user experience
• Participate in training sessions to stay updated on platform changes and features

Qualifications

• Fluency in Dutch and English, both written and verbal
• Experience in customer support, preferably in online platforms or the freelancing sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to multitask and manage various inquiries in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...