Dutch Speaking Customer Support for Online Content Creators

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

A digital media support company is seeking a Dutch Speaking Customer Support Representative for Online Content Creators. You will assist Dutch-speaking clients in navigating the platform and enhancing their content creation journey. Ideal candidates possess excellent communication skills and experience in customer support within the digital media sector. Competitive monthly salary and a relocation package offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Qualifications

• Experience in customer support, ideally in online or creative industries.
• Familiarity with online content creation platforms is a plus.

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat.
• Provide assistance regarding platform features and services.
• Document interactions accurately in the management system.
• Collaborate with teams to address client needs.
• Offer guidance on best practices for content creation.
• Participate in training sessions to stay updated.

Skills

Fluency in Dutch

Fluency in English

Strong communication skills

Customer satisfaction focus

Ability to troubleshoot

Organizational skills

Job description

Mercier Consultancy is looking for a Dutch Speaking Customer Support Representative for Online Content Creators to join our vibrant team! In this role, you will play a crucial part in supporting our Dutch-speaking clients as they navigate our platform and enhance their content creation journey. Your expertise in customer service will help these creators maximize their potential and achieve their goals.

This position is a fantastic opportunity for individuals who are enthusiastic about digital media and customer support. If you possess excellent communication skills and a commitment to helping others, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Provide assistance to content creators regarding platform features and services
• Document interactions and resolutions accurately in our customer management system
• Collaborate with internal teams to address client needs and feedback
• Offer guidance on best practices for content creation and audience engagement
• Participate in training sessions to keep updated on platform updates and features

• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, ideally within the online or creative industries
• Strong communication skills with a focus on customer satisfaction
• Ability to effectively troubleshoot and resolve issues
• Familiarity with online content creation and digital media platforms is a plus
• Excellent organizational skills and attention to detail
• Comfortable using customer support tools and technologies

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...