Dutch Speaking Customer Service for Social Media industry

Mercier Consultancy Europe; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading consultancy firm in Kentucky is looking for a Dutch Speaking Customer Service Agent to support customers with social media inquiries. The ideal candidate will assist with account management, troubleshoot issues, and provide content strategies while collaborating with internal teams. Strong Dutch and English communication skills are essential. This role offers a competitive salary, benefits, and a flexible work schedule.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Qualifications

• Experience in customer service, preferably in the social media or technology sector.
• Ability to multi-task and respond to various inquiries quickly.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Responsibilities

• Provide exceptional customer support in Dutch for inquiries related to social media accounts and services.
• Assist customers with account setup, management, and optimization.
• Respond to questions regarding content strategies, advertising options, and platform features.
• Troubleshoot issues and provide solutions in a timely manner.
• Document customer interactions and feedback accurately for ongoing improvement.
• Collaborate with internal teams to enhance the customer experience on social media platforms.
• Stay updated on industry trends and platform updates to provide relevant assistance.

Skills

Fluency in Dutch

Fluency in English

Strong communication skills

Detail-oriented

Problem-solving abilities

Familiarity with social media platforms

Job description

Mercier Consultancy Europe is seeking a Dutch Speaking Customer Service Agent to join our Social Media Industry team. In this engaging role, you will assist Dutch-speaking customers with inquiries related to social media platforms and services. Your responsibilities will include addressing questions about account management, content creation, advertising opportunities, and troubleshooting issues. If you are passionate about social media, have a knack for communication, and a strong desire to assist customers, we would love for you to be part of our innovative team.

Responsibilities

• Provide exceptional customer support in Dutch for inquiries related to social media accounts and services.
• Assist customers with account setup, management, and optimization.
• Respond to questions regarding content strategies, advertising options, and platform features.
• Troubleshoot issues and provide solutions in a timely manner.
• Document customer interactions and feedback accurately for ongoing improvement.
• Collaborate with internal teams to enhance the customer experience on social media platforms.
• Stay updated on industry trends and platform updates to provide relevant assistance.

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the social media or technology sector.
• Strong communication skills with a customer-focused mindset.
• Ability to multi-task and respond to various inquiries quickly.
• Familiarity with social media platforms and their functionalities is essential.
• Detail-oriented with strong problem-solving abilities.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...