Dutch Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading consultancy firm is seeking a Dutch Speaking Customer Service Representative. In this role, you'll provide exceptional support to customers navigating online learning platforms. Candidates must be fluent in Dutch and English, with a strong orientation towards customer service. Benefits include a paid relocation package, health insurance, and performance bonuses.

Benefits

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Monthly Performance Bonus

Qualifications

• Fluency in Dutch and English, with excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving capabilities.
• Previous experience in customer service, especially in online learning or the EdTech sector, is preferred.
• Ability to manage multiple inquiries and tasks efficiently.
• Detail-oriented with strong organizational skills.
• Passion for education and desire to help others succeed in their learning journey.

Responsibilities

• Provide high-quality customer service in Dutch through phone, email, and chat.
• Assist customers with inquiries related to course offerings and technical troubleshooting.
• Document customer interactions accurately in our CRM system.
• Collaborate with educational teams to address complex inquiries.
• Gather feedback from users to improve services and platforms.
• Stay informed about new features in the EdTech landscape.

Skills

Fluency in Dutch

Fluency in English

Customer service orientation

Problem-solving capabilities

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is seeking a dedicated Dutch Speaking Customer Service Representative to join our Online Learning & EdTech Department. In this role, you will provide exceptional support to our Dutch-speaking customers, helping them navigate our online learning platforms and addressing any inquiries they may have.

Your fluency in Dutch will be critical as you assist students and educators in utilizing our educational technology tools, resolving technical issues, and answering questions about course content and enrollment. As a key member of our team, you will enhance the educational experience for our users and contribute to the overall success of our online learning initiatives.

Responsibilities

• Provide high-quality customer service in Dutch through phone, email, and chat regarding our online learning and EdTech services
• Assist customers with inquiries related to course offerings, account management, and technical troubleshooting
• Document customer interactions accurately in our CRM system
• Collaborate with educational teams to address complex inquiry resolution
• Gather feedback from users to help improve our services and platforms
• Stay informed about new features and updates in the EdTech landscape

Qualifications

• Fluency in both Dutch and English, with excellent verbal and written communication skills
• Strong customer service orientation and problem-solving capabilities
• Previous experience in customer service, especially in online learning or the EdTech sector, is preferred
• Ability to manage multiple inquiries and tasks efficiently
• Detail-oriented with strong organizational skills
• Passion for education and a desire to help others succeed in their learning journey
• Familiarity with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• And More...