Dutch Customer Service Representative – Remote In Greece

Mercier Consultancy Europe; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A consultancy firm is seeking a Dutch Customer Service Representative to join their remote team in Greece. This role involves providing exceptional customer support, addressing inquiries, and resolving issues for Dutch-speaking clients. Ideal candidates will possess fluency in Dutch and English, along with strong problem-solving abilities. Benefits include a competitive salary, performance bonuses, and fully paid training. This position is flexible and may require varied working hours.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifications

• Previous experience in customer service is preferred.
• Ability to work independently in a remote environment.
• Flexibility to work varied hours, including evenings and weekends.

Responsibilities

• Provide exceptional customer support in Dutch.
• Address inquiries regarding products and services.
• Resolve customer complaints effectively.

Skills

Fluency in Dutch

Fluency in English

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-oriented mindset

Tools

Customer service software

Job description

Mercier Consultancy is excited to announce a position for a Dutch Customer Service Representative to join our remote team in Greece! In this role, you will provide exceptional customer support to our Dutch-speaking clientele, assisting them with inquiries, resolving issues, and ensuring a seamless experience. If you have a passion for customer service and are looking for a flexible remote opportunity, we would love to hear from you!

Responsibilities

• Offer outstanding customer service in Dutch through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring timely and accurate responses.
• Effectively resolve customer complaints and concerns, maintaining a positive relationship with clients.
• Accurately document customer interactions to support quality improvement and training efforts.
• Collaborate with team members to continuously improve service delivery and overcome challenges.
• Stay updated on company offerings and policies to provide comprehensive information to customers.
• Participate in training sessions to enhance your skills and knowledge of the products and services we offer.

Requirements

• Fluency in Dutch and English, with excellent verbal and written communication skills.
• Previous experience in customer service is preferred, but a strong desire to assist customers is essential.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work independently and effectively manage time in a remote work environment.
• Basic computer skills and familiarity with customer service software is a plus.
• Motivation to work remotely from Greece while being an active part of a collaborative team.
• Flexibility to work varied hours, including evenings and weekends, as required by customer needs.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More…