Durable Medical Technician

Trimedx Holdings; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Trimedx Holdings is seeking a Dedicated Technical Service professional to maintain and repair clinical beds and stretchers under supervision. You will perform inspections, calibrations, repairs, and data updates while aligning with core values and regulatory requirements.

The role emphasizes patient-oriented service, teamwork, and maintaining accurate service history. Travel may be required; a valid license and clinical equipment experience are important.

Qualifications

• High School Diploma or GED required.
• 1 year in a technical/electronics field or equivalent military experience preferred.
• 3 months experience with clinical beds, stretchers, or biomedical equipment preferred.
• Valid driver's license required; travel may be required.

Responsibilities

• Perform PA inspections, scheduled maintenance, ESI, and OVP on clinical beds and stretchers.
• Repair, install, and calibrate clinical beds and stretchers.
• Inform supervisors of repair status, inspections, and customer concerns.
• Engage in ongoing biomedical training and education.
• Assist BMETs with complex repairs and special projects.

Skills

Complex computer skills

Information synthesis

Interpersonal skills

Written and verbal communication

Education

High School Diploma or GED

1 year in technical/electronics field or military

3 months experience with clinical beds/equipment

Valid driver’s license

Tools

RSQ

ServiceNow

Job description

If you are wondering what makes Trimedx different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

Everyone is focused on serving the customer and we do that by collaborating and supporting each other

Associates look forward to coming to work each day

Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here .

Summary

The Durable Medical Technician provides clinical equipment services under the close supervision of TRIMEDX management. Duties include, but are not limited to, validation and inspection of clinical beds for completeness, mechanical and electrical safety, and proper operation. The individual performs planned maintenance inspections, calibrations, and repairs of clinical beds and stretchers. The individual demonstrates adherence to the TRIMEDX core values in all professional interactions by showing respect to all people, creating value, initiating meaningful change, and exhibiting integrity.

Responsibilities

Technical Service (40%)

• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on clinical beds and stretchers.
• Repair, install, and calibrate clinical beds and stretchers.
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns.
• Learn and maintain biomedical expertise through ongoing training and education.
• Assist BMETs to perform and learn more complex repairs.
• Assist with special projects as assigned.

Regulatory Compliance (25%)

• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history of clinical beds and stretchers.
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.
• Responsible for ensuring all service and documentation is complete, timely, and accurate.

Account Relationship Management (25%)

• Build and maintain customer relationships.
• Discuss equipment status and functionality with customers.
• Adhere to the Mission, Vision, and Values of the organization(s) served.
• Provide a positive representation of TRIMEDX services by integrating the core values into job performance.

Inventory (10 %)

• Assist and perform periodic inspections of current inventory status.
• Verify the completion of security analysis for new customer clinical beds and stretchers.
• Perform incoming inspections to maintain a complete and accurate inventory of clinical beds and stretchers, including trial and evaluation, rental, and loaner beds and stretchers.
• Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history of clinical beds and stretchers.
• Make recommendations regarding inventory of clinical beds and stretchers.

Skills and Experience

• Complex computer skills including the ability to interpret error codes, replace power supplies, and interpret computer codes required.
• Ability to integrate information from a variety of sources.
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication skills.

Education and Qualifications

• High School Diploma or GED
• One year of experience in a technical/electronics field or equivalent military experience preferred.
• 3 months experience working with clinical beds, stretchers, or biomedical equipment in a clinical engineering environment preferred.
• Valid driver's license required; variable travel requirements depending on primary site that may require use of personal vehicle.

Monitoring and Measurement

Behaviors (Only check Leadership Behaviors if this position manages associates)

Associate Behaviors: customer focus, ownership, core values, collaboration

Leadership Behaviors: Leads the Business (customer orientation, bias for action, ownership, continuous improvement), Manages Self (honest, humble, curious, self-aware), Leads Others (respectful, collaborative, develops others, communication)

Functional Competencies

Medical Device Maintenance & Repair : Demonstrates deep understanding of the principles of maintaining and repairing medical assets in accordance with company policy and manufacturer recommendations. Proficiency in specific modalities is dependent upon work location.

Use of Computerized Medical Asset Management Systems: Demonstrates understanding of software systems (RSQ, ServiceNow) used to manage maintenance and repair of medical assets. Able to use the systems in accordance with company policy to properly document service information in accordance with company and manufacturer guidelines.

Regulatory Compliance : Understands all relevant regulatory requirements and demo