Durable Medical Equipment Technician

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Full-time position

40 hours per week

Benefits eligible

Job summary

Atrium Health Wake Forest Baptist is seeking a DME Technician for the Orthopedics team. You will fit and educate patients on orthopedic devices, apply and remove casts, and use Epic and MotionMD to verify benefits, authorize pre-notifications, and manage patient financial responsibilities.

The role requires hands-on DME experience, strong documentation, and collaboration with clinicians and vendors to ensure accurate care and compliant billing.

Qualifications

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders.
• Apply and remove casts and splints as directed by providers.
• Use Epic and MotionMD to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms, to ensure billing compliance.
• Support inventory management and audit activities with the DME Coordinator, reporting issues or shortages.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers.

Skills

Orthopedic DME

Epic software

Communication skills

Documentation

Device fitting

Education

High school diploma or GED

Tools

MotionMD

Epic

Job description

Department

37769 Wake Forest Baptist Medical Center - Surgery: Orthopedics: Medical Plz Miller

Department

37769 Wake Forest Baptist Medical Center - Surgery: Orthopedics: Medical Plz Miller

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday-Friday 8a-5p, with the potential of working extended hours up to 7pm.

Pay Range

$21.85 - $32.80

What You'll Need

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

What You'll Do

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Skills/Qualifications

• The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential. Physical capability to perform hands‑on tasks and travel between locations is expected. Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. The DME Technician plays a critical role in delivering high‑quality orthopedic support by fitting and educating patients on durable medical equipment (DME), performing casting and splinting procedures, and ensuring accurate documentation and billing. This role ensures that all prescribed orthopedic devices are properly applied, tracked, and billed in compliance with payer requirements, while also supporting operational efficiency through inventory and audit coordination. Strong collaboration with clinical teams, providers, and patients is essential to uphold Advocate Health’s standards for care quality, satisfaction, and operational excellence.