Durable Medical Equipment Technician

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Parental leave

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health is seeking a Full-time DME/Orthotics Technician in Winston-Salem to fit and educate patients on orthotic devices, casts, and DME per provider orders. You will ensure proper sizing, comfort, and patient understanding, while maintaining room readiness and inventory.

The role uses Epic and MotionMD to verify benefits, obtain pre-authorizations, collect balances, and document services for billing compliance. Travel between locations may be required.

Qualifications

• Knowledge of orthopedic bracing, DME billing and safety standards.
• Ability to fit devices and use Epic/MotionMD software.
• Strong communication and documentation practices.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders.
• Apply and remove casts and splints as directed by providers and maintain room readiness.
• Use Epic and MotionMD to verify benefits, initiate pre-authorizations and collect patient balances.
• Document all services and payer forms to ensure billing compliance.
• Support inventory management and report equipment issues to leadership.
• Build collaborative relationships with patients, providers, and vendors.
• Ensure timely documentation aligned with standards.
• Perform additional duties to support orthopedic and DME operations.
• Provide care appropriate to patients' age-specific needs per department standards.

Skills

Orthopedic bracing

DME billing

Safety standards

Communication skills

Documentation

Travel between locations

Education

High school diploma or GED

Tools

Epic

MotionMD

Job description

Department

37769 Wake Forest Baptist Medical Center - Surgery: Orthopedics: Medical Plz Miller

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday-Friday 8a-5p, with the potential of working extended hours up to 7pm.

Pay Range

$21.85 - $32.80

What You'll Need

• High school diploma or GED equivalent.
• Previous medical experience in cast and splint application and removal preferred.

What You'll Do

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Skills/Qualifications

The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential. Physical capability to perform hands-on tasks and travel between locations is expected. Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.