Dunkin' Team Member

Ontario Trillium Foundation; Reading (Berks County); On-site; USD 16,531 - 20,664; Full time

Job summary

Ontario Trillium Foundation is seeking enthusiastic individuals to join as team members in Reading, PA. Applicants must be available for varying shifts, including early mornings and weekends. Responsibilities include communicating with team members, ensuring guest satisfaction, and adhering to restaurant standards.

The role requires fluency in English, basic money handling skills, and the ability to operate restaurant equipment. Successful candidates will be part of a dynamic team dedicated to providing quality service to guests.

Qualifications

• Must be 16 years or older.
• Legally authorized to work in the United States.

Responsibilities

• Communicate respectfully with teammates.
• Ensure guest satisfaction and resolve issues.
• Execute restaurant standards and marketing initiatives.

Skills

Fluent in English

Money handling

Operating restaurant equipment

Job description

PLEASE NOTE: Before applying for this position, you MUST be available to work anytime in the early morning to late afternoons on weekdays (between 5:00am and 2:00pm) Monday thru Sunday. We are looking for applicants who are great at multi-tasking, who have excellent people skills, and are energized in the early parts of the day to serve our morning guests.

Full Job Description

16 years or older

Legally authorized to work in the United States

Available shifts

• Night shift
• Day shift
• Weekend availability
• 8 hour shift
• Holidays
• Sunday to Saturday

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Sunday
• Weekend availability

Responsibilities Include:

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

Must be able to fluently speak/read English

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

Passion for Results – set compelling targets and deliver on commitments.

Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.