Dunkin Restaurant General Manager

Dunkin; Tressmar (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin in New York is seeking a General Restaurant Manager to lead a single-restaurant team, deliver great guest experiences, and uphold Dunkin standards. You will recruit, train, and supervise staff, including shift leaders, bakers, and crew, while maintaining inventory and cash controls.

The role requires strong leadership, a positive culture, adherence to health and safety, budget management, and initiative to improve efficiency and profitability.

Qualifications

• Basic computer skills needed.
• Basic math and financial management skills.
• College degree preferred for leadership roles.

Responsibilities

• Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest focused culture; review guest feedback and implement action plans to drive improvement.
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking steps to improve service quality and address issues.
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community and explore partnerships or sponsorships.
• Communicate priorities, goals and results to restaurant team members; execute product roll-outs including training and sampling.
• Complete vendor orders to ensure products are fully stocked; conduct self-assessments for food safety and brand standards.
• Ensure restaurant budget is met as determined by Franchisee.

Skills

Leadership

Team management

Analytical skills

Customer service

Training & development

Time management

Problem solving

Education

Basic computer skills

Basic math & financial management

College degree preferred

Job description

Position Title: General Restaurant ManagerReports To: Multi-Unit Manager/FranchiseeOverview:A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team members.Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.Implement training programs to enhance team member skills and performance.Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.Create and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementDevelop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.Ensure exceptional customer service by providing a welcoming and friendly atmosphere.Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.Communicate restaurant priorities, goals and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingCompletion of DCP and other vendor orders to ensure all products are fully stockedConduct self-assessments and corresponding action plans for food safety and brand standardsEnsure restaurant budget is met as determined by FranchiseeEngage with Dunkin’ and Inspire Brands Field Operations team as appropriateEducation/Experience:Basic computer skillsFluent in spoken and written English or the predominant language in your marketBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitality preferred or ability to show leadershipCollege Degree preferred.Key Competencies:Strong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a team including giving positive and constructive feedbackGuest focusedTime ManagementAbility to manage conflictProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small spaceEach franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.