Dunkin Restaurant General Manager

Dunkin; City of Rochester (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Dunkin Rochester is seeking a General Restaurant Manager to provide strong leadership and deliver exceptional guest experiences while upholding Dunkin standards and franchisee policies.

You will recruit, train and supervise a multi-member team, oversee daily operations, manage food safety, costs and inventory, and drive profitability through efficient processes and community engagement. This role requires hands-on coaching and a commitment to brand values.

Qualifications

• Experience leading a retail/food service team.
• Ability to recruit, hire, train and supervise staff.
• Strong guest-focused culture and customer service.
• Experience managing food safety, sanitation, and health regulations.
• Experience controlling food, labor, and inventory costs.

Responsibilities

• Oversee daily operations including opening/closing and cash handling.
• Recruit, hire, train, and supervise restaurant team members.
• Implement training programs to improve performance.
• Maintain brand standards, health, safety, and sanitation.
• Monitor guest feedback and drive service improvements.
• Manage costs, inventory, waste, and profitability.
• Engage with local community and partnerships.
• Communicate priorities and results to the team.
• Execute product roll-outs and vendor orders.
• Conduct self-assessments and action plans for quality control.

Skills

Leadership

Team supervision

Training & coaching

Guest service

Budgeting/Cost control

Inventory management

Food safety & sanitation

Vendor coordination

Communication

Time management

Education

College degree preferred

Tools

POS systems

Microsoft Excel

Job description

Position Title: General Restaurant ManagerReports To: Multi-Unit Manager/FranchiseeOverview:A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team members.Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.Implement training programs to enhance team member skills and performance.Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.Create and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementDevelop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.Ensure exceptional customer service by providing a welcoming and friendly atmosphere.Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.Communicate restaurant priorities, goals and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingCompletion of DCP and other vendor orders to ensure all products are fully stockedConduct self-assessments and corresponding action plans for food safety and brand standardsEnsure restaurant budget is met as determined by FranchiseeEngage with Dunkin’ and Inspire Brands Field Operations team as appropriateEducation/Experience:Basic computer skillsFluent in spoken and written English or the predominant language in your marketBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitality preferred or ability to show leadershipCollege Degree preferred.Key Competencies:Strong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a team including giving positive and constructive feedbackGuest focusedTime ManagementAbility to manage conflictProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small spaceEach franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.