Dunkin Assistant General Manager

Baskin-Robbins; Amelia (OH); Hybrid; USD 15,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with company match

Paid Time Off (PTO)

Advancement opportunities

Job summary

Baskin-Robbins is seeking an Assistant General Manager to support the Restaurant Manager and lead a dedicated team. The role focuses on floor operations, training programs, and ensuring a guest-first culture while driving profitability for a single Dunkin-Dunkin franchise location.

The position requires strong leadership, excellent communication, and a commitment to brand standards, guest satisfaction, and training initiatives.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Recruit, hire, onboard and develop restaurant team members.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Leadership

Team management

English fluency

Time management

Customer focus

Job description

WE WANT YOU TO JOIN OUR DUNKIN CREW!!

Salary/Pay Range: Up to $18/hour!! - Competitive pay based on previous experience!

• Hiring Immediately!
• Amazing Benefits!
• Competitive Salary!
• Work Life balance with a people first company!

Benefits

• Health, Dental, Vision Insurance
• 401k with company match
• Paid Time Off (PTO)
• Opportunities for advancement!

Overview

An Assistant General Manager is responsible for supporting the Restaurant Manager, Shift leaders and Team.

They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment

  Management Responsibilities Include:

  • Recruit, hire, onboard and develop restaurant team members
  • Assist team and shift lead performance appraisal process
  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction

  Education/Experience:

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality

  Key Competencies

  • Good analytical skills and business acumen
  • Works well with other in a fun fast paced team environment
  • Ontime, demonstrates honesty and positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest focused
  • Time Management
  • Problem solving
  • Motivating others

  Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space

  This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

  You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

  The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.