Dunkin' Assistant Manager

Catalano Companies; Billerica (MA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free Coffee & Donuts while you work

Paid Sick Time

PTO

Employee Discount

Employee Referral Bonus

Health, Dental, Vision Benefits

Supplemental Benefits

401K / Matching

SNHU Discounted Tuition Program

Opportunities for career growth

Job summary

Catalano Management Company, LLC - Dunkin' seeks positive, experienced individuals to support daily restaurant operations alongside the Store Manager. You will engage guests, ensure brand standards, and lead a team during shifts to maintain service quality and cleanliness.

The ideal candidate brings restaurant experience, a proactive attitude, and strong communication skills to drive guest satisfaction and teamwork. This is a full-time, hourly role in a fast-paced Dunkin' environment.

Qualifications

• Must be 19 years of age or older.
• Must have a valid driver’s license.
• High School Diploma or GED.
• 1-3 years Fast-Casual, Restaurant Management experience or equivalent; Dunkin’ Experience (preferred).
• Desire to be a team member within a growing organization.
• Positive attitude, integrity, strong work ethic, ability to multi-task.
• Excellent interpersonal skills to provide the highest level of customer service.
• Strong leadership, communication, and organizational skills.
• Must be able to lift up to 50 lbs; stand for extended periods.

Responsibilities

• Support the manager in daily operations.
• Focus on 100% Guest Satisfaction.
• Ensure all policies and procedures are followed according to brand standards, including food safety, cleanliness, promotions, and cash handling.
• Coach and train a dedicated team; provide feedback to management and crew.
• Deploy team members appropriately throughout the shift and communicate crew responsibilities.
• Perform as a member of the crew in food production, guest service, and store organization.
• Assume management duties in the Store Manager's absence.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Customer service

Multi-tasking

Team player

Education

High School Diploma or GED

Job description

Description

Catalano Management Company, LLC - Dunkin'

Compensation and Benefits:

• NOW EARNING UP TO 22.00 per hour!
• Free Coffee & Donuts while you work
• Paid Sick Time
• PTO
• Employee Discount
• Employee Referral Bonus
• Health, Dental, Vision Benefits
• Supplemental Benefits
• 401K / Matching
• SNHU Discounted Tuition Program
• Opportunities for personal career growth within our team

Job Type: Hourly /Full Time

Job Summary

We are seeking positive, experienced individuals to join our team. Assistant Store Managers are responsible for supporting the Store Manager in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees and assuming responsibility for the restaurant in the Store Manager's absence.

Primary Duties and Responsibilities:

• Support the manager in daily operations
• Focus on 100% Guest Satisfaction
• Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling
• Coach and train a dedicated team as directed by management; provide feedback to management and crew
• Deploy team members appropriately throughout the shift, communicate crew responsibilities
• Perform as a member of the crew in food production, guest service, store cleanliness and organization
• Assume management duties of the restaurant in the Store Manager's absence

Requirements

• Must be 19 years of age or older
• Must have a valid drivers license
• High School Diploma or GED
• Must complete a satisfactory background check1-3 years Fast-Casual, Restaurant Management experience or equivalent; Dunkin' Experience (preferred)
• Desire to be a team member within a growing organization
• A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task
• Excellent interpersonal skills to provide the highest level of customer service
• Strong leadership, communication, and organizational skills
• Must be able to lift up to 50 lbs; Work in repetitive motions
• Must be able to stand for extended periods of time

Company Information

Why DUNKIN'?

Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

**You are applying for work with a franchisee of Dunkin' Donuts not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.