Ductless Technical Product Support

Trane Technologies; Tempe (AZ); On-site; USD 73,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Tempe, AZ is seeking a Ductless Technical Specialist to work closely with contractor customers and the internal team to ensure proper installation, startup, and ongoing support of VRF and Ductless products.

The role requires 2–5 years of VRF experience, strong public speaking abilities, and willingness to travel within the territory. A valid driver's license and construction knowledge are preferred, with on-site work five days a week.

Qualifications

• 2–5 years of VRF experience.
• Willingness to travel within the territory.
• Strong public speaking and presentation skills.
• Valid driver’s license with a clean record.
• Knowledge of mechanical, electrical, plumbing aspects of construction preferred.

Responsibilities

• Participate in VRF/Ductless post-sales product success.
• Monitor and measure processes to meet post-sales ductless needs, including startup.
• Investigate concerns, advise corrective action, and communicate with customers and co-workers.
• Provide commercial and high-level technical product training to staff and customers.
• Conduct field training of customers in install and troubleshooting of VRF and Ductless products.
• Troubleshoot VRF and Ductless products and assist in startup and commissioning.

Skills

VRF experience

Public speaking

Driver's license

Construction knowledge

Travel readiness

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. We boldly go.

Where Is The Work

On-Site (5 days)

What’s In It For You

Trane in Tempe, AZ is hiring a Ductless Technical Specialist to join the team. In this position you will work closely with our contractor customers and internal fulfillment team to ensure proper installation and startup of Trane VRF and Ductless products.

What You Will Do

• Participate in VRF/Ductless post sales product success.
• Monitor, and measure process and process measurements to effectively and efficiently meet customer needs in regard to all post sales ductless activity including but not limited to startup and beyond.
• Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
• Provide commercial and high-level technical product sales training to area office personnel and customers as required.
• Conduct field training of customers in the install and troubleshooting of VRF and Ductless products.
• Able to troubleshoot VRF and Ductless products.
• Assist customers in the startup and commissioning of VRF and ductless products.
• Build consultative relationships and trust with owners and contracting customers.
• Support area office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
• Administration of warranty process and all post sales activity for ductless business.
• Participate in Mitsubishi DSG program as a representative for your area/region.
• Work with submittals and equipment selections to support internal and external business processes
• Proactively communicate with all stakeholders while working with various projects and keep detailed reports
• Engage and build relationships with various resources throughout METUS and Trane

What You Will Bring

• Minimum of 2-5 years of VRF Experience.
• Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
• Must be able to travel throughout assigned territory
• Great public speaking and presenting experience is required
• Daily travel is required, with up to 20% of overnight travel.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range Or Hourly Base Pay Range

$72,611.66 - $116,700.00

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.