Dual Recovery Coordinator, Bureau of Mental Health

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Loan forgiveness

Comprehensive benefits

Pension plan

Tax-deferred savings plan

Wellness program

Work from home up to 2 days

Job summary

New York City is seeking a Health Services Manager Non MA to lead and coordinate complex behavioral health initiatives for NYC Health Department. The role focuses on building integrated care, improving service delivery, and advancing performance measurement across programs.

The position requires a Master’s degree and extensive experience in behavioral health administration, with a strong emphasis on equity, collaboration, and data-driven outcomes.

Qualifications

• Master’s degree in a relevant field is required.
• Minimum of five years in health services or public health settings, with at least 18 months in a managerial capacity.
• Experience with behavior health systems, including mental health and substance use care.
• Knowledge of evidence-based and recovery-oriented practices for co-occurring disorders.

Responsibilities

• Coordinate integrated care systems with Bureau of Alcohol and Drug Use and other services.
• Identify barriers to integrated care and propose solutions for better access.
• Facilitate cross-disciplinary training and workforce development.
• Develop and maintain referral pathways across mental health and substance use services.
• Monitor providers for adherence to integrated, person-centered planning.

Skills

Cross-system collaboration

Trainings facilitation

Problem-solving

Stakeholder engagement

System-level program development

Outcome measurement

Public sector behavioral health

Education

Master’s degree in social work, psychology, public health, counseling, health administration, or related field

Job description

The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Program Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous improvement, and strategic planning across the Bureau’s mental health initiatives. IQI supports innovation by using data to inform and enhance program design, implementation, and outcomes. The office leads efforts to advance accountability, transparency, and performance, while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program data, and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally, IQI serves as a central hub for engaging with advocacy organizations and other stakeholders, and for coordinating bureau-wide planning efforts that align with emerging needs, equity goals, and evidence-based practices.

Duties Will Include But Not Be Limited To

• In collaboration with the Bureau of Alcohol and Drug Use, coordinate a system of connected services so clients with co-occurring mental health and substance use disorders get seamless care.
• Identify barriers to integrated care and propose solutions to improve service delivery and access.
• Facilitate cross-disciplinary training and workforce development on evidence-based practices.
• Develop and maintain formal referral pathways across mental health, recovery, harm reduction, substance use disorder treatment, and other community services.
• In collaboration with bureau program offices, monitor providers to ensure use of integrated, person-centered service and treatment planning.
• Measure system-level outcomes and recommend improvements.
• Support statewide integrated care initiatives at the local level.
• Prepare and submit required quarterly and annual reports to OMH and OASAS.
• Serve as a liaison between the Local Government Unit, community providers, and state agencies.

Preferred Skills

• Master’s degree in social work, psychology, public health, counseling, health administration, or related field.
• Minimum of three (3) years’ experience in behavioral health services, including mental health, substance use, or integrated care systems.
• Knowledge of behavioral health systems, including mental health and substance use disorder treatment systems of care.
• Understanding of evidence-based and recovery-oriented practices for co-occurring disorders.
• Ability to lead cross-system collaboration and facilitate trainings.
• Strong problem-solving, analytical, and stakeholder engagement skills.
• Experience with system-level program development and outcome measurement.
• Experience in system coordination, program development, or public sector behavioral health administration.

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment To Equity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

HEALTH SERVICES MANAGER NON MA - 1006C

Minimum Qualifications

• A baccalaureate degree from an accredited college and five years of full-time professional satisfactory experience acquired within the last fifteen years, in a health services setting such as a laboratory, hospital, or other patient care facility, or in a public health, environmental health, or mental hygiene program, at least 18 months of which must have been in a managerial capacity, consisting of managerial experience clearly demonstrating the ability to perform difficult and responsible managerial work, requiring independent decision-making concerning program management, planning, allocation of resources, and the scheduling and assignment of work.
• Education and/or experience equivalent to "1" above. Education may be substituted for experience on the basis that each 30 graduate semester credits from an accredited college in hospital administration, public health, public administration, business administration, management or administration can be substituted for one year of non-managerial experience up to a maximum of 60 semester credits for two years. However, all candidates must have a minimum of a baccalaureate degree and 18 months of managerial experience as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.