Dual Rate Service Technician II/Facilities Shift Manager

senecacasinos; Buffalo (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Seneca Resorts & Casinos in Buffalo, NY seeks a Service Technician II who will also cover the Facilities Shift Manager duties as needed. The role focuses on repair and maintenance of casino/hotel buildings and grounds, ensuring systems operate safely and efficiently.

This position offers a $1,500 sign-on bonus and requires the ability to work a 24-hour schedule, providing exceptional service to patrons while upholding company policies.

Qualifications

• Experience with electrical, plumbing, and HVAC maintenance.
• Ability to work independently without direct supervision.
• Strong commitment to safety and regulatory policies.

Responsibilities

• Coordinate and assist in maintaining and cleaning building grounds.
• Repair and maintain physical structures of the casino.
• Replace defective electrical switches and lighting.
• Troubleshoot electrical problems and repairs.
• Repair or replace locks and mechanical equipment.
• Repair and replace plumbing fixtures.
• Determine problems with heating and air conditioning systems.
• Perform routine maintenance on facilities equipment.
• Ensure safety devices are in good working order.
• Hours follow a 24-hour schedule.

Job description

The Service Technician II (primary position) is called upon to fill the Facilities Shift Manager (secondary position) when needed. The Service Technician II shall be responsible for repair and maintenance of the casino/hotel buildings and grounds. The Facilities Shift Manager shall be responsible for assisting the Director of Facilities and under their direction oversee the Facilities Department operations on a daily/shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives. **This position is eligible for a $1,500 sign-on bonus!**
Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Coordinate and assist in maintaining and cleaning of the building grounds such as sweeping lots, removing snow, mowing grass and watering the shrubbery and grass.
2. Repair and maintain physical structures of the casino.
3. Replace defective electrical switches and other lighting equipment as needed.
4. Troubleshoot electrical problems and repairs.
5. Repair or replace locks as needed and repairs or replaces mechanical equipment in building as needed.
6. Repair and replace plumbing fixtures as necessary.
7. Determine problems with heating and air conditioning system and initiate appropriate action.
8. Perform routine maintenance tasks at the casino daily.
9. Coordinate and assist in keeping public areas in and around the facilities free of litter and debris (meaning parking lot and outside main entrance).
10. Perform routine and preventive maintenance on facilities equipment.
11. Responsible for the safety and security of personnel within the facilities for ensuring safety devices are in good proper working order.
12. Must be able to work independently without direct supervision.
13. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
14. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
15. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
16. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
17. Attend all necessary meetings.
18. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

ADDITIONAL SECONDARY POSITION DUTIES:

1. Under the direction of Facilities Management, will ensure the profitability and continuous smooth operation of all Facilities Departments.
2. Work closely with managers to develop schedules and plans based on the departments operating requirements and equipment needs.
3. Seek input from management and personnel in the development of goals, objectives, and tactical strategies.
4. Conduct periodic evaluations of labor requirements and productivity, and make recommendations regarding staffing levels and performance management. Utilize all personnel effectively to support operations and maintain viability of the departmental facilities. Responsible for overseeing that all corporate and departmental policies are adhered to that corrective action is properly addressed and processed according to rules and regulations.
5. Oversee effective training, recognition, coaching and discipline and other personnel related issues under the guidance of Facilities Management.
6. Identify areas for employee development and coordinate and participate in departmental training programs.
7. Manage work of all staff and oversees that they meet and adhere to all job function requirements.
8. Meet formally and informally with all departments to ensure plans are supported and all requirements such as operating conditions, parts, tooling, labor, contract services, and environmental and safety programs are in place.
9. Supervise inspection and maintenance of mechanical and tool equipment. Establish procedures and standardized methods of work. Develop maintenance and outage plans and establish preventive maintenance programs. Review faulty equipment reports and investigates equipment failures. Provide information and recommendations regarding equipment overhaul, replacement, and modifications.
10. Must observe and comply with all standard safety codes and practices, and perform work in accordance with recognized trade and company standards and, where applicable, local, state, and federal laws. Ensure compliance with company safety and environmental policies and procedures. Provide leadership for daily implementation of safety