Dual Rate Security Supervisor

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) plan

Employee discounts

Job summary

Tioga Downs Casino Resort is seeking a Dual Rate Security Supervisor to lead security operations, supervise associates, and protect guests, staff and property. You will oversee incidents, coordinate emergency responses, and ensure effective reporting and communication across the security team.

The role requires a vigilant leader with the ability to manage shifts, observe activities, and maintain security protocols in a fast-paced casino environment.

Qualifications

• High School Diploma or GED required.
• New York State Security Officer License required.
• Excellent observation, communication, and report-writing skills.
• Strong attention to detail and the ability to remain calm under pressure.
• Ability to recognize suspicious behavior, fraud attempts, or security risks.

Responsibilities

• Supervise and support Security Associates during assigned shifts.
• Generate detailed reports on incidents involving guests, staff, and property.
• Escort and observe guests and employees to ensure safety.
• Coordinate emergency responses and communicate with outside agencies.
• Review Daily Activity Reports and prepare Shift Reports for leadership.
• Maintain familiarity with property facilities, events, and activities.
• Safely operate company vehicles as assigned.
• Assist with securing transportation of company funds and valuables.
• Maintain access control and key inventories as directed.

Skills

Observation

Communication

Report writing

Leadership

Attention to detail

Decision making

Education

High School Diploma or GED

New York State Security Officer License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dual Rate Security Supervisor

Regular Hourly Full-Time Nichols, NY, US

4 days ago Requisition ID: 4780

Dual Rate Security Supervisor – Lead with Confidence and Keep Our Property Safe!

Are you a natural leader with a strong sense of responsibility and a passion for safety and security? Join our team as a Dual Rate Security Supervisor, where you'll play a critical role in protecting our guests, team members, and property while leading and supporting Security Associates during your shift.

In this dynamic role, you'll oversee daily security operations, respond to incidents, coordinate emergency situations, and help maintain a safe and secure environment across the property. If you're observant, dependable, and ready to take the lead, we want to hear from you.

What You’ll Do

• Supervise and support Security Associates during assigned shifts
• Generate detailed reports regarding security-related incidents involving guests, team members, and property
• Escort and observe guests and employees to ensure their safety and protection
• Identify and report potential safety and security hazards for proper resolution
• Maintain knowledge of hazardous materials used on property and applicable regulations
• Serve as a Dispatcher during emergency situations and coordinate appropriate responses
• Communicate with outside agencies regarding unusual or suspicious incidents when necessary
• Safely operate company vehicles as assigned
• Maintain familiarity with property facilities, events, and activities to assist guests and team members
• Ensure the secure transportation of company funds, chips, and other valuables
• Activate and deactivate employee and vendor access badges based on Human Resources directives
• Review Daily Activity Reports and prepare Shift Reports for Security leadership
• Coordinate with the Surveillance Department on incidents requiring additional investigation
• Attend departmental meetings and facilitate communication within the Security team
• Observe, document, videotape, and report unusual or suspicious activities
• Conduct routine property inspections to identify safety and security concerns
• Review surveillance footage and provide information to company leadership and outside agencies as needed
• Maintain accurate departmental records, reports, key inventories, and key logs
• Access secured areas and maintain accountability for critical keys through Key Watcher systems
• Recommend improvements to policies and procedures that support asset protection and operational security
• Perform additional duties as assigned by leadership

What We’re Looking For

• High School Diploma or GED required
• Valid New York State Security Officer License required
• Excellent observation, communication, and report-writing skills
• Strong attention to detail and the ability to remain calm under pressure
• Ability to recognize suspicious behavior, fraud attempts, or security risks
• Previous casino security experience strongly preferred
• Previous supervisory or leadership experience strongly preferred
• Ability to work independently while leading a team effectively
• Strong judgment and decision-making skills in fast-paced environments

Physical Requirements

This position requires regular movement throughout the property and the ability to respond quickly to security situations.

Duties include:

• Standing, walking, and sitting for extended periods
• Using hands to handle equipment, controls, and security tools
• Reaching, climbing, balancing, stooping, kneeling, crouching, and crawling as needed
• Maintaining awareness of surroundings while monitoring property activity

Ability to lift/move:

• Up to 50 lbs regularly
• Up to 100 lbs occasionally

Must have:

• Close, distance, color, peripheral, and depth vision
• Ability to adjust focus quickly in varying environments
• Fast-paced casino and hospitality environment
• Frequent interaction with guests, team members, and outside agencies
• Exposure to emergency situations requiring quick decision-making and response
• Both indoor and outdoor duties may be required depending on operational needs
• Property operates 24 hours a day, 7 days a week, including weekends and holidays

Why You’ll Love Working With Us

• On-site daycare for employees with extended hours and affordable rates (subsidy may be available)
• 401(k) plan with immediate vesting
• Medical, Dental, Vision & Life Insurance (Full-Time employees)
• Paid Time Off, Sick Time & Holiday Pay
• Tuition Reimbursement (for eligible employees)
• Employee discounts on hotel stays, dining, spa services, and more